Planning Communities, LLC 1/27/2023

As described in the responses to Questions 3.A. and 3.F. under this questions section, frequent client communication is a cornerstone of our approach to project management and is a key pathway to obtain feedback to assure Customer Satisfaction. Check-in meetings will be utilized to check in on the status of tasks and deliverables as well as any client feedback and areas to address. Our Project Manager has worked as staff in local government and together with our key senior staff we bring experience working at local and state agencies that has provided us with an understanding of client agency needs, priorities and perspectives. We view our efforts as collaborative and see achieving client goals as joint successes for our team. 3.D. Describe your on-going training of your staff to assure daily working knowledge as applicable to this contract. All Planning Communities Team members have access to on-going and one-time professional training opportunities. Training and development relevant to this contract include applicable to the work we undertake including: • Planning Communities - the firm supports professional training, development, and certification for all staff. Staff have reviewed online materials and guidance, attended relevant webinars (including Infrastructure Act, LoNo, grants, and other topics), and gained direct experience on ZE Transition Plans through project work. On-the-job training also includes multiple years of supporting transit agencies with a wide range of FTA compliance requirements through technical assistance on-calls (planning, fiscal, grants/subrecipients, environmental, equity and Title VI, and more). • MGL - the firm's primary focus is to provide consulting services and software tools exclusively for planning, designing, and operating electric fleets and microgrids. Due to this, the staff at MGL is immersed in the fleet electrification space through their projects, development of EVOPT software, and participation in electrification working groups and committees. All staff are trained on the software, hold weekly team meetings to review industry trainings related to fleet transition and the state of the fleet electrification industry. • ITLC - fully reimburses the cost of training and education specific to the ITLC’s operational activities, and staff regularly attend conferences and trainings specific to the industry and technologies. ITLC also develops ZEB workforce trainings and resources that support the transit industry nationally, working in coordination with organizations such as APTA.. 3.E. Where is your office located, and what are your customer service hours (Pacific Time)? Planning Communities has multiple remote locations in all four time zones, including two in the Pacific Time zone. Customer service hours span from 8 EST to 5 PDT and are adapted to client needs. Offices include: 34 34