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EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 3 of 7 <br /> <br />Services by Support Location <br />Unified Enterprise Support USA - SLG - Enterprise West 6/1/2023 - 5/31/2024 <br />Quantity Service Service Type <br />Included Enterprise Advisory Support Hours As-needed Advisory Services <br />Included Enterprise Azure Problem Resolution Hours As- <br />needed <br />Problem Resolution <br />Support <br />Included Enterprise On-demand Assessment On-Demand Assessment <br />Included Enterprise On-Demand Assessment - Setup and <br />Config Service As-needed <br />On-Demand Assessment <br />Remote <br />Included Enterprise On-Demand Education On-Demand Education <br />Included Enterprise Online Support Portal Administrative <br />Included Enterprise Problem Resolution Hours As-needed Problem Resolution <br />Support <br />Included Enterprise Reactive Support Management Service Delivery <br />Management <br />Included Enterprise Service Delivery Management Service Delivery <br />Management <br />Included Enterprise Webcasts As-Needed Webcast <br />Included Reactive Enabled Contacts Problem Resolution <br />Support <br />1 ea Onsite Visit Onsite Support <br />Included Service Delivery Management Extended Service Delivery <br />Management <br />Designated Engineering | Teams Phone - Tier 1 USA - SLG - Enterprise West 6/1/2023 - <br />5/31/2024 <br />Quantity Service Service Type Designated Engineering Proactive Teams Phone <br />3 ea • Designated Engineering Proactive Teams <br />Phone - Generic Administrative <br />40 hr Designated Engineering Time Teams Phone Designated Support <br />Engineering <br />Included Service Delivery Management Extended Service Delivery <br />Management <br /> <br /> <br /> <br />