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EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 5 of 7 <br /> <br />2.2. Support for Microsoft Products <br />Microsoft will provide support for Customer’s licensed, commercially released, and generally <br />available Microsoft products, and cloud services subscriptions purchased by Customer or <br />Customer’s Affiliate: i) as indicated in Appendix A; and ii) during the Term of this Work Order. Such <br />products and subscriptions exclude those purchased by any party that is not Customer’s Affiliate <br />as of the Support Commencement Date. <br /> <br />2.3. Customer Named Contact(s). <br />Any changes to the named contacts should be submitted to Microsoft Contact. <br />Name of Customer Support Service Administrator <br />Steven Hellyer <br />Street Address <br />2930 Wetmore Ave Ste 100 <br />Contact E-Mail Address <br />SHellyer@everettwa.gov <br />City <br />Everett <br />State/Province <br />Washington <br />Phone <br />425-257-8776 <br />Country <br />United States <br />Postal Code <br />98201-4044 <br />Fax <br /> <br /> <br />3. Use, ownership, rights, and restrictions. <br />3.1. Products. <br />“Product” means all products identified in the Product Terms, such as all Software, Online Services <br />and other web-based services, including pre-release or beta versions. Product availability may <br />vary by region. “Product Terms” means the document that provides information about Microsoft <br />Products available through volume licensing. The Product Terms document is published on the <br />Volume Licensing Site (http://www.microsoft.com/licensing/contracts or successor site) and is <br />updated from time to time. <br />All products and related solutions provided under this Work Order will be licensed according to <br />the terms of the license agreement packaged with or otherwise applicable to such product. <br />Customer is responsible for paying any licensing fees associated with Products. <br /> <br />3.2. Fixes. <br />“Fixes” means Product fixes, modifications, enhancements, or their derivatives, that Microsoft <br />either releases generally (such as service packs), or that Microsoft provides to Customer when <br />performing Professional Services (all support, planning, consulting and other professional services <br />or advice, including any resulting deliverables provided to Customer under this Work Order, to