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Cayenta Managed Services – Schedule “A” <br /> <br /> Cayenta, A Division of N. Harris Computer Corporation Page 4 <br /> <br /> <br />Cayenta Products <br />The table below represents the Cayenta Core Products and Add-On Products Installations for the <br />Customer at the time of this agreement signing. The counts are split between Production installations and <br />Non-Production installations. Examples of Non-Production installations include any installations for <br />update/patch testing, general application testing, training, integration testing and more. <br />Product Production Installation(s) Non-Production <br />Installations(s) <br />Total Installation(s) <br />Core Products <br />Cayenta FMS 1 2 3 <br />Cayenta HCM 1 2 3 <br />Cayenta WMS 1 2 3 <br />Cayenta System & <br />Reporting (Cognos) 1 0 1 <br />Add-On Products <br />Cayenta Router NA NA NA <br />Employee Self-Service <br />(Legacy) 1 2 3 <br /> <br />General Assumptions <br />1. Cayenta will be responsible for services outlined in the Standard Managed Services Table of <br />Services sub-section in conjunction with the Cayenta Products listed in the Standard Managed <br />Services Overview sub-section. <br />2. The Customer will be responsible for maintaining all the operating systems, virtualization, servers, <br />storage networking and hardware for the Cayenta applications, and communicating and <br />coordinating any changes to said infrastructure with Cayenta CMS. <br />3. The Customer is responsible for ensuring that Cayenta monitoring tools and Technical Consultants <br />have appropriate remote access to Cayenta-related infrastructure and environments on the <br />Customer’s site. <br />4. Tickets determined to have a root cause outside of the nature of the services covered by the CMS <br />team may be transferred to a Support ticket (and potentially escalated into a Jira) covered under <br />Cayenta Software and Maintenance Fees. The Cayenta CMS and Support teams work closely to <br />ensure a seamless transition between teams in such cases. <br />5. Migration services such as Actuate to Cognos or Oracle to SQL Server are not in the scope of these <br />services. <br />6. Application and Database Server migrations are not in the scope of these services. <br />7. Technical installation of Feature Releases/Upgrade for the Core Products (e.g., 7.9.x to 9.1.x) are <br />included, however, the scope is strictly limited to the technical procedures against a pre-existing <br />Non-Production environment. The Upgrade Project Services are not in the scope of these services. <br />We recommend engaging your Account Manager for an Upgrade Project with our Professional <br />Services team. <br />8. Installation and technical setup of any new products are not in the scope of these services. Existing <br />products that the Customer has are defined in the Cayenta Products section above.