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Cayenta Managed Services – Schedule “A” <br /> <br /> Cayenta, A Division of N. Harris Computer Corporation Page 10 <br /> <br />Restart services and agents Y <br />Application Services – Core Products (Continued) <br />Frequency <br />Comment Daily Weekly Monthly Quarterly Annually As Required Specific to Cayenta FMS/HCM Products and WMS Modules <br />Archive and purge spool directories Y <br />Run wsysinit and work library cleanup Y <br />Restart Message Listener (SFGMSG) and kill defunct <br />processes Y <br />Restart web server (Tomcat) Y <br />BACKUP AND RESTORATION <br />CMS will work with the Customer IT team to review backup and restoration policies and procedures and provide <br />recommendations. Services included: <br />Review and provide recommendations for Application Files <br />backup and restoration policies and procedures. This <br />includes Cognos, but not report output files. <br /> Y <br />Review and provide recommendations for non-Application <br />Files backup policies and restoration and procedures. This <br />includes items such as Cayenta file (contact) attachments <br />and Cognos report outputs. <br /> Y <br />FEATURE RELEASES, UPDATES, PATCHES <br />CMS performs regular maintenance to ensure that that your Production and Non-Production Core Product environments <br />are at the appropriate fix levels. Services included: <br />Applicable to Any Core Product <br />Apply P1 patches to the Production environment Y <br />Apply P1 patches to dedicated Non-Production <br />environment(s) Y Environment(s) must be <br />specified in requests. <br />Apply Update Releases to the Production environment Y <br />Apply Update Releases to dedicated Non-Production <br />environment Y Requires dedicated <br />environment. <br />Apply Feature Releases/Upgrades to dedicated Non- <br />Production environment(s) Y Upgrade Project Services <br />not included. <br />Specific to Reporting (Cognos) <br />Maintain and update the Reporting software Y <br />Major updates <br />recommended to be done <br />in conjunction with an <br />Upgrade Project. <br />Specific to Cayenta FMS/HCM Products and WMS Modules <br />Maintain and update Web Server (Tomcat) software Y <br /> <br />