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Cayenta Managed Services – Schedule “A” <br /> <br /> Cayenta, A Division of N. Harris Computer Corporation Page 11 <br /> <br />Application Services – Core Products (Continued) <br />Frequency <br />Comment Daily Weekly Monthly Quarterly Annually As Required Desktop Related Assistance <br />Recommend additions, configuration changes, <br />enhancement, version requirements for desktop setup Y <br />Recommendations only. <br />Desktop environment fully <br />owned by the Customer IT <br />team. <br />Assist in troubleshooting Cayenta-specific desktop issues Y <br />APPLICATION SYNCS AND COPIES <br />In order to ensure that Non-Production environments are current, CMS can sync current Production application <br />environment to a maximum of two Non-Production environments on a quarterly basis. Services included: <br />Sync current Production application environment with up <br />to two Non-Production environments Y Occurs only upon request. <br /> <br />