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Agreement No. 351-2203909 <br />Managed Services Subscription Agreement (03.26.20) Page 8 of 12 <br />This document and any attachments are for the sole use of the intended recipients and contain confidential and proprietary information. <br />Any unauthorized use, disclosure or distribution of this document or its attachments is prohibited. <br />CLARIS 360 SERVICE SPECIFICATION <br />Part C: Statement of Work <br />Item Description Frequency Included <br />Equipment <br />Group <br />Covered <br />1 Asset Auditing and Inventory – <br />a.Scheduled hardware and software audits on all <br />managed machines in order to maintain up-to- <br />date inventory. <br />b.Inventory of, but is not limited to: Installed <br />software, OS type/version and licensing, <br />network information, hardware, disk <br />configuration, CPU and memory configuration. <br />Weekly Y A <br />2 Monitoring and Alerting – Claris360 will provide <br />24x7 monitoring of core system components such as <br />services, CPU utilization, hard drive space, memory <br />utilization, etc. In the event that the system values <br />exceed set thresholds as defined by RFI, RFI and the <br />Subscriber (if desired) will receive auto email <br />notification of the alert condition. These alerts will be <br />reviewed by RFI during normal business hours. If <br />follow-up action is deemed necessary, RFI will <br />remediate remotely or coordinate with the Subscriber <br />to perform on-site service. Alerts will be provided on <br />the following basis: <br />Upon <br />Occurrence <br />Y A <br />Machine Offline/Online Upon <br />Occurrence <br />N <br />Event Log Monitoring and Analysis as it pertains to <br />supported applications <br />Upon <br />Occurrence <br />N <br />Check to ensure all necessary application specific <br />services are running <br />Upon <br />Occurrence <br />N <br />Application Changes At Audit <br />Level <br />N <br />Hardware Changes At Audit <br />Level <br />N <br />Hard Drive Space Upon <br />Occurrence <br />N <br />Memory Utilization Upon <br />Occurrence <br />N <br />CPU Utilization Upon <br />Occurrence <br />N <br />Hard Drive Status (as supported by manufacturer) Upon <br />Occurrence <br />N <br />3 Event Log Collection - RFI will collect and maintain <br />30 days of event log history. This includes, but is not <br />limited to: Application, Security and System logs. <br />Hourly N