RFI Enterprises, Inc. 6/20/2023 - Laserfiche WebLink

Agreement No. 351-2203909 Managed Services Subscription Agreement (03.26.20) Page 9 of 12 This document and any attachments are for the sole use of the intended recipients and contain confidential and proprietary information. Any unauthorized use, disclosure or distribution of this document or its attachments is prohibited. Item Description Frequency Included Equipment Group Covered 4 Patch Maintenance - In an effort to minimize risk, RFI will manage and deploy patches released by Microsoft that address critical security and operating system vulnerabilities. RFI will maintain a patch approval policy specific to different system types and will test patches before wide scale deployment. RFI may choose to release certain patches more frequently than the defined interval for out-of-band (critical; zero day) patches. Monthly N 5 Security Standards/Risk Analysis - Upon initial setup RFI will bring managed machines up to published configuration standards as provided by the Subscriber's IT department. Any exceptions that may interfere with the supported application will be excluded and noted. If no standards are supplied, RFI will harden the machines according to manufacturer’s best practices. During initial setup Y A 6 Reporting - Summary and detailed reports on managed machines Executive Summary (Overall system health) Monthly N Patch Management Reports Monthly N Security Protection Reports (Anti-Virus and Anti- Malware only) Monthly N 7 System Maintenance/Support Remote Remediation – Will be provided at the request of the Subscriber on an hourly Time and Material basis in accordance with RFI’s then published current rates, unless specifically covered in a separate agreement. 1) RFI may use “Remote Control” function to access the machine upon RFI’s discretion 2) RFI must send a “Remote Control” request and receive approval prior to each time remote remediation is needed. 3) “Remote Control” function is disabled. RFI received alerts and diagnostic data. RFI can still automate patches and send scripts, but no console session is available. As needed T&M A On-Site Support - Will be provided at the request of the Subscriber on an hourly Time and Material basis in accordance with RFI’s then published current rates, unless specifically covered in a separate agreement. As needed N Service Meetings - RFI will participate in a recurring meeting whereby the Subscriber and RFI will discuss, review, and report on issues regarding Purchaser’s system. Up to one hour of time will be allocated for each meeting. The meeting will provide an open forum Quarterly N