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Agreement No. 351-2203909 <br />Managed Services Subscription Agreement (03.26.20) Page 10 of 12 <br />This document and any attachments are for the sole use of the intended recipients and contain confidential and proprietary information. <br />Any unauthorized use, disclosure or distribution of this document or its attachments is prohibited. <br />Item Description Frequency Included <br />Equipment <br />Group <br />Covered <br />for questions regarding best practices, upgrades <br />advice, special projects, concerns, etc. <br />8 Security - Security protection for managed machines <br />uses anti-malware technologies. The term malware <br />encompasses viruses, spyware, adware and other <br />types of unwanted programs. Security protection <br />cleans or removes infected files and other threats such <br />as trojans, worms and spyware. <br />RFI Supplied/Managed - Anti-Virus/Anti-Malware <br />Deployment <br />Exception reporting for security-related events As occurs N <br />Virus definition updates As released N <br />Subscriber Supplied - Anti-Virus/Anti-Malware <br />Deployment <br />Monitor and report on existence of Security <br />application on managed machines <br />Monthly N <br />Report on critical security-related events if available As occurs N <br />9 Backup and Disaster Recovery - Real-time <br />automated disk backup, disk imaging, file level backup <br />and bare-metal restore for Windows servers and <br />workstations. (Note: All options below require a <br />location for on-site backups which shall be provided by <br />the Subscriber or purchased separately from RFI.) <br />Full system images of specified equipment Monthly N <br />Scheduled backups of data Daily N <br />Recovery of systems in the event of hardware <br />failure or data corruption <br />As needed N <br />10 Other Services: