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Page 22 of 25 <br />H. How (or why) does your approach provide the best value? <br />I.Identify your availability for this project. Please include a statement of other work currently <br />under way or anticipated to be in progress during the time frame of this project and show <br />how you intend to schedule projects so this project is adequately supported and will be <br />delivered on time. <br />J.Describe your process to ensure compliance with Washington State laws and regulations. <br />K.Describe any relevant software programs that your firm proposes utilizing for this contract. <br />L.Does your firm intend to subcontract any portion of this contract? If so, please provide the <br />following: name of the firm(s), the percentage of work to be performed by each <br />subcontractor, and a description of the nature of work performed by each. <br />3. Communication, Customer Services, and Training <br />A. Describe how your company or project manager will keep City of Everett timely informed of <br />any issues related to delivering the services described in this RFP. <br />B.Describe your company’s customer service. What is your company’s policy for returning calls <br />and e-mails? <br />C.Describe your approach to achieving Customer Satisfaction. <br />D. Describe your on-going training of your staff to assure daily working knowledge as applicable to <br />this contract. <br />E.Identify your office location and customer service hours (Pacific Time). <br />F.How will your project manager communicate with City of Everett’s project manager in all <br />phases of the contract? How often will status reports be provided? <br />4. Risk, Performance, and Quality Assurance <br />A.Submit no more than five (5) completed relevant project experiences, within the past five <br />years that demonstrate successful contract performance similar in size and scope as <br />described in this RFP, include any government experience. Include the following for each <br />reference: <br />a. Company name and full address <br />b. Point of contact name, title, e-mail address, and phone number <br />c. Contract title, number, start and completion dates <br />d. Contract description & order / service details <br />B.Describe your quality assurance process to ensure accurate data and comparables. <br />C.Have you defaulted on any contracts within the past three years or failed to meet contract <br />terms? If so, describe. <br />