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<br />Page 12 of 41 <br /> <br />seconds and shall be timed-stamped by the Supplier’s CAD system. See definition of response time in <br />Section 5. <br />By the fifth business day of each month the Supplier must provide EFD a download of CAD data in an <br />editable format. Also, a report summarizing patient care performance and other factors of contractual <br />compliance during the preceding month entitled “Monthly Performance and Compliance Report.” <br />The Monthly Performance and Compliance Report must include the following elements, at minimum. <br />1. Report Title: Monthly Performance and Compliance Report, and <br />2. Issues of concern pertaining to patient care, including a Quality Improvement Plan if needed, and all <br />QAR responses submitted to the MPD for EFD incidents, and <br />3. Prior month response data export in XLSX format (or other as mutually agreed) for all requests for <br />transport provided under the contract, including supplier CAD timestamps and pertinent incident data <br />within the City of Everett; and <br />4. Summary of Response Performance, including the subset of responses out of compliance and the <br />associated CAD information for all requests for service. To include: <br />a. Median, mean and 90th percentile total response time, code responses <br />b. Median, mean and 90th percentile total response time, non-code responses <br />c. Count of direct dispatches to medical facilities <br />d. Median, mean, and 90th percentile total response time to medical facilities <br />e. Table of instances the supplier reported “no ambulances available” to the PSAP, to include <br />date, time and CAD incident number. <br />f. Summary of transports, to include destinations. <br />g. Other pertinent incident data as requested by the City. <br />5. Table of instances where supplier units fell below minimum levels as defined in Section 2.9. This table <br />must include date(s), start time(s), and end time(s) for all instances where minimum unit <br />requirements were not met. <br />6. Itemized list of requests for exemption from liquidated damages as per Section 2.19. <br />7. Summary of customer complaints and supplier responses. <br />8. Summary of vehicle collisions. <br />9. Summary of fleet inventory with verification that available inventory remains greater than or equal to <br />125% of peak ambulance coverage requirements. If fleet inventory drops below 125%, a written plan <br />for remedying back to 125% including a timeline should be included. <br />The Monthly Performance and Compliance Report is due to the City Contract Administrator on or before <br />the 5th business day of each calendar month. See Section 2.21 for processing of any fees or liquidated <br />damages. <br />The Supplier and EFD may meet up to monthly to discuss matters of concern and to review adherence to <br />patient care performance standards and transport protocols. A joint meeting must occur at least <br />quarterly. Dispatch personnel may also be included in this meeting to review dispatch protocols,