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Payment Processing Services Statement of Work: Catalis Payments, LLC & Everett Municipal Court | Page 3 of 17 <br />3.Provider Deliverables: Provider shall deliver the following, included as marked (): <br />3.1. Web E-Payment System <br />3.1.1. Provider shall build, host and maintain Merchant-specific website(s) for Everett Municipal Court. Provider will <br />purchase a URL. <br />3.1.2. Provider will provide a secure website that will allow payers to enter their pertinent information, e.g., citizen name <br />or other unique identifier, and then proceed to pay with a credit or debit card. <br />3.1.3. System will collect and transmit payment information for authorization and settlement. <br />3.1.4. System will provide method of transferring transaction data back to Merchant <br />3.1.5. The payer will be simultaneously advised via automated email that the transaction has been completed and will <br />receive further notification when the Merchant processes the payment. <br />3.1.6. Provider will include a statement on the webpage where people are making payments to the effect that: 1) The <br />customer is not making a real-time payment; 2) The customer is paying a third party that is acting as the City’s <br />agent; and 3) The fine will show as paid when the City receives the funds. The exact wording of the statement will <br />be determined during implementation. <br />3.2. Counter E-Payment System <br />3.2.1. Provider shall deliver and configure _3_ EMV device(s). <br />3.2.2. Provider shall deliver an administrator portal for counter payments. <br />3.2.3. Provider shall remotely upgrade EMV devices as appropriate. <br />3.2.4. Provider shall provide one (1) remote, web-based training session covering setup and use of EMV devices. <br />3.3. Phone / Call Center E-Payment System <br />3.3.1. Provider shall provide a toll-free telephonic customer service function to ensure that Customers utilizing the <br />Program have a satisfactory experience that does not require the technological assistance of Merchant personnel. <br />3.4. IVR - E-Payment System <br />3.4.1. IVR solution shall be hosted and maintained by Provider. <br />3.4.2. Provider shall configure call scripts according to industry best practices. <br />3.4.3. IVR functionality shall only include search/retrieval and payment processing of Case payments in full. <br />3.5. Text and Email Payment System <br />3.5.1. Provider will deliver functionality to allow Customers to set up text (SMS) and/or email payment and notification <br />preferences through their E-Payment System profile. Customers will be required to (i) have a valid payment <br />method stored within their profile and (ii) verify their cell phone number prior to completing registration. <br />3.6. eCheck/ACH E-Payment System <br />3.6.1. Provider will configure web E-Payment System to accept eCheck/ACH Payments. <br />3.7. Integrations <br />3.7.1. Provider will create/maintain an integration with record management or other system. System integration <br />Statement of Work is in Exhibit B. <br />3.8.E-Payment System Training <br />3.8.1. Provider will provide support and training to Merchant personnel via live, web-based session(s). A training <br />schedule will be shared during implementation. <br />4.Merchant’s Responsibilities: In order for Provider to provide the Services outlined in this SOW, the Merchant shall deliver the <br />following, included as marked (): <br />4.1. General <br />4.1.1. Attend client care calls as requested. <br />4.1.2. Notify Provider of changes to any state, county, or municipal mandates or laws. <br />4.1.3. Revoke system access of terminated Merchant employees at time of termination.