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2022 OMIGA Solutions Inc. <br />OCourt <br />Service Level Agreement <br />Everett <br />975 Carpenter Rd NE Suite 101 <br />Lacey, WA 98516 <br />(360) 915 – 7017 <br />Contents <br />1.Service Level Agreement Overview .......................................................................................................................... 2 <br />2.Description of Services ..................................................................................................................................................... 2 <br />2.1. Introduction .............................................................................................................................................................................. 2 <br />2.3. Specific Services .................................................................................................................................................................. 3 <br />3.Problem Management ........................................................................................................................................................ 3 <br />3.1. General ........................................................................................................................................................................................ 3 <br />3.2. System and Contract Support Escalation Contact List ................................................................................ 3 <br />4.Service Performance .......................................................................................................................................................... 3 <br />4.1. Infrastructure Team Availability .................................................................................................................................. 3