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<br />2022 OMIGA Solutions Inc. 1 <br />4.2. Operational Expectations ................................................................................................................................................ 4 <br />4.3. System Availability .............................................................................................................................................................. 4 <br />4.4. System Operational Limitations .................................................................................................................................. 4 <br />4.5. OCourt - File Processing .................................................................................................................................................. 4 <br />4.6. OCourt Security ..................................................................................................................................................................... 7 <br />4.7. Bug Reporting/Tracking ................................................................................................................................................... 7 <br />4.8. System Outage/Security Reporting ........................................................................................................................... 7 <br />4.9. Record Transaction Processing Issues: ................................................................................................................ 7 <br />5. Cost of Services .................................................................................................................................................................... 8 <br />5.1. Annual Maintenance Fee (ScheduleR, EDocuments) ..................................................................................... 8 <br />7. Periodic Review Process ................................................................................................................................................. 9 <br />7.1. Overview .................................................................................................................................................................................... 9 <br />7.2. Changes ..................................................................................................................................................................................... 9 <br />8. Termination of Agreement Process .......................................................................................................................... 9 <br />9. Glossary of Terms .............................................................................................................................................................. 10 <br />10. Acceptance and Authorization ................................................................................................................................... 10 <br />