Laserfiche WebLink
2022 OMIGA Solutions Inc. 2 <br />1. Service Level Agreement Overview <br />This is a Service Level Agreement (SLA) between OMIGA Solutions LLC. and City of Everett Municipal <br />Court (Hereafter referred to as “Customer”). Outlined within this document is an expected level of service <br />for the maintenance and on-going support related to the OMIGA Solutions’ OCourt system. Specifically, <br />this SLA addresses the following: <br />•OMIGA Solutions’ commitments <br />•OMIGA Solutions’ execution of delivery <br />•Customer commitments <br />•Customer execution of delivery <br />•Success criteria and measurement <br />•SLA change over time <br />This SLA covers the period February 1st, 2024 to January 31st, 2030. The agreement will renew annually with <br />the maintenance fee of $9,000 after the first year (for 4 years after the first year) for the Total of five (5) years <br />as long as the Customer does not assume responsibility for providing court services for any additional <br />municipality or workload does not substantially increase. OMIGA Solutions reserves the right to review the <br />service fee if the Customer does assume responsibility for providing court services for any additional <br />municipality. The Customer may terminate the agreement at the end of any annual period for any reason. At <br />the end of the total of 5 years, the service fee will be reviewed by OMIGA Solutions to reflect any substantial <br />change in the caseload of the court for a future contract. <br />2. Description of Services <br />2.1. Introduction <br />OMIGA Solutions is providing its proprietary OCourt system to Customer. OCourt is online web-based <br />business application that streamlines the court processes and integrates with Washington State’s AOC <br />JIS system in real time. OCourt has multiple features including case scheduling, E-Forms, Foreign <br />Language forms E-Signature and Lobby display. Electronic documents created in OCourt can be <br />concurrently viewed and edited in real time in a court room and a defendant located off site in a jail <br />facility. OCourt supports a number of e-signature technologies including touch, physical signature pad <br />and stored signatures online. OCourt offers real time synchronization to JIS from electronic forms, with <br />built in analytics for Administrators, Clerks, Judges, Prosecutors and Public Defense. There is no similar <br />court product offering for City, Municipal and County courts in the state of Washington. <br />2.2. Surrounding Support Modules <br />OMIGA Solutions has Modules; Collect R, VRV, e-Filing, e-Hearings, and nCourt API, for a data <br />integration point between collection venders, individual court customers and the WA State <br />Administrative Office for the Courts (AOC) Judicial Information System (JIS). These Modules <br />directly update each individual court’s receipting system within JIS without relying on the courts to <br />manually enter the information. These Modules reduce repetitive and error-prone tasks <br />associated with manual data-entry related to the collections process.