Omiga Solutions 11/16/2023 - Laserfiche WebLink

2022 OMIGA Solutions Inc. 5 The OCourt system is considered a “real-time” system in that users expect to see data in JIS after they’ve entered it into the system. However, there is also a regularly scheduled [automated] process that kicks off every 24 hours, to migrate the customer’s JIS data into our queue for synchronization and error notification. There is another “near real-time” mechanism that is initiated by user actions such as performing a case submittal action or typing in a large number of cases to associate with a hearing. User Authorization and Authentication: A username/password for OCourt can be established by registering for the site, and then approved by a Court Administrator or OMIGA Solutions System Administrator. Users that are approved can then be associated with specific roles that will allow them to review various functions that have been associated with their assigned “role” in the system. Handling Dependency Changes: In the event that OMIGA Solutions’ OCourt system is operating normally, but there is: 1. An anomaly present in the JIS and/or document storage data, 2. A JIS screen has been modified and the customer has failed to notify OMIGA Solutions, 3. A Document Storage API has been updated OMIGA Solutions may reach out to the customer in order to facilitate a resolution. In practice, this type of anomaly rarely occurs. However, if it should occur, OMIGA Solutions will be able to respond within 72 hours of notification regarding any small AOC screen changes, document storage API updates, or data anomalies. If the modification is severe enough (for instance AOC replaces JIS with a new Case Management System and doesn’t tell anyone about it) OMIGA Solutions may not be able to bring the system back-online within a 72-hour period. Therefore, it is necessary for AOC and the customer to keep OMIGA Solutions informed of known upcoming changes and upgrades. External Doc Storage Sync Operations (Applicable to 3rd-party externally hosted solutions only!): For certain customers, OMIGA Solutions will support software that is responsible for downloading external data concerning electronic documents associated with a case(s). Security: 3rd-party vendor data (i.e. Laser Fiche, SharePoint, Sire, etc.) should be made available to OMIGA Solutions in a secure fashion, but OMIGA Solutions is not responsible for enforcing agreements between its own Courts customers and their 3rd-party partner vendors. Therefore, OMIGA Solutions will download data related to the OCourt system from Court customer 3rd-party vendors even if it is provided to us in an inherently insecure fashion. It is the customer’s responsibility to ensure that their 3rd-party vendors are working in a secure fashion with OMIGA Solutions. Basically, OMIGA Solutions does not control or have leverage over any Court customer’s own vendors. 3rd-party Data Transmission: We will notify our customers in the event that we notice odd patterns in data-transmission such as (a) no data for unusual periods of time, (b) bad data repeatedly being transmitted, (c) too much data being transmitted. Ultimately, if the customer wishes for OMIGA Solutions to work collaboratively with the 3rd- party to resolve the problem, we will do so on a case-by-case basis. Customer Network, Document Storage Provider, or AOC System Anomalies: There are many points of failure in the overall data pipe-line for the OCourt system. OMIGA Solutions often plays the role of working to resolve any break-downs in the pipeline. However, there are times when OMIGA Solutions would have absolutely no knowledge of such a breakdown. The following are examples that have occurred. (a) The customer has a network outage. (b) The customer has a firewall or browser issue that is specific to their IT environment. (c) AOC has made an upgrade to JABS which