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<br />Supervision of repairs on associated <br />equipment. <br />Services including programming, graphic <br />design, media encoding, training, etc. <br /> <br />Hardware Repair Program <br />In those instances where Uniguest <br />determines the System’s equipment (or a <br />component thereof) cannot be repaired <br />remotely, the Parties agree to the following: <br />Customer will ship the defective System or <br />component thereof (the “Defective <br />Equipment”), at Uniguest expense, to <br />Uniguest for further evaluation and/or <br />diagnostics. <br />Uniguest will be responsible for any loss or <br />damage during shipping to the extent not <br />covered by shipping insurance. <br />If damage is caused by the shipping <br />company mishandling the Defective <br />Equipment, then Uniguest will work with the <br />shipper to handle a damage claim. <br />If the returned equipment is damaged due <br />to improper packing, then the Customer will <br />be notified, and it will be Customer’s <br />responsibility to pay for repairs due to such <br />damage. <br />Uniguest does not provide any warranty on <br />Third Party Materials but will facilitate <br />warranty claims on behalf of Customer <br />under warranties provided by the applicable <br />Third Party Provider <br />of such Third-Party Materials. Uniguest will <br />also assist Customer in the determination as <br />to whether the Defective Equipment is or is <br />not covered by warranty. <br />If the assessment determines the issue was <br />due to destruction or vandalism, then the <br />repair cannot take place under warranty and <br />any repairs or replacement will be at the <br />Customer’s expense. In such case, payment <br />for repairs or replacement, as applicable, will <br />be billed prior to the repair or replacement of <br />the Defective Equipment. <br />Uniguest will provide Customer with a quote <br />to repair, if practical, or a recommendation to <br />replace the Defective Equipment. It will be <br />the Customer’s responsibility to select and <br />approve the desired path as between repair <br />or replacement. <br />If the Defective Equipment to be repaired or <br />replaced is not under warranty, Customer will <br />be responsible for expenses associated with <br />the repair or replacement. <br />Non-warranty repairs will incur repair charges <br />as follows: <br />Labor up to $125 per hour Parts at Uniguest’s <br />actual cost plus 30%. Only manufacturer <br />parts will be used. <br />If repairs require the Defective Equipment be <br />shipped to manufacturer for depot service, <br />then additional costs may apply and vary <br />(includes time and material). <br />If repair or replacement is not approved: <br />The unit will not be repaired or replaced, and <br />Uniguest and Customer may discuss any <br />alternatives