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<br />Uniguest will return unrepaired Defective <br />Equipment upon Customer’s request, at <br />Customer’s expense. <br />Otherwise, the Defective Equipment will be <br />recycled after 30 days, and Customer will <br />not receive a credit for the value of any such <br />Defective Equipment. <br />Customer acknowledges that repair times <br />will be partially determined by parts <br />availability from manufacturer. <br />Shipping terms – ground each way (which <br />may include up to 4 shipments in the event a <br />temporary replacement machine is <br />provided) within all 50 states, will be at <br />Uniguest’s expense. <br />Should the equipment to be repaired or <br />replaced be under warranty, warranty work <br />will be based on the defined manufacturer’s <br />or provider’s warranty associated with the <br />Third- Party Material. <br />Temporary Replacement Hardware. <br />Customer may at its option, and subject to <br />Uniguest having available inventory, <br />request that a temporary replacement <br />machine be provided while Customer’s <br />Defective Equipment is being repaired. The <br />cost of such a temporary replacement <br />machine is $50 plus shipping (both ways) for <br />up to two weeks, and $10 for each <br />additional week (inclusive of shipping time). <br />Uniquest will be responsible for any <br />damage to such machine while in transit to <br />and from Customer and while in its <br />possession. Customer will return such <br />temporary replacement machine in the <br />same condition as provided, normal wear <br />and tear excepted. Uniguest reserves the <br />right to determine the specifications of any <br />temporary replacement machine, including <br />whether such machine is new <br />or used. In the event the temporary computer <br />is not returned to Uniguest within 90 days, <br />Customer may be billed the full System <br />replacement cost. <br /> <br />Regional Limitations on Support (Applicable <br />to All Products) <br />Due to variations in equipment manufacturer <br />support and product availability and warranty <br />terms worldwide, Customer is advised of the <br />possibility of varying levels of warranty <br />services in certain remote regions of the <br />world where access to property and <br />hardware may fall outside of the prescribed <br />break fix service levels provided by the <br />hardware manufacturers. As a result of these <br />factors, which are outside the control of <br />Uniguest, the policies and procedures above <br />may vary from country to country or region to <br />region. Uniguest will make commercially <br />reasonable efforts to inform the Customer of <br />any warranty variations from the foregoing <br />terms that may be applicable to it and <br />facilitate manufacturer break fix efforts on <br />behalf of the Customer. <br />Customer understands that Uniguest is <br />acting in good faith, but support response is <br />a function of the applicable manufacturer and <br />its local subsidiaries and affiliates. <br /> <br />Availability of Proprietary Products and <br />Services <br />Proprietary Products and Services will have a <br />monthly availability of at least 99.80%, <br />exclusive of scheduled downtime, Internet <br />outages, problems with Customer equipment <br />or software, Third Party Materials, or other <br />reasons outside the reasonable control of <br />Uniguest.