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City of Everett | RFP No. 2023-057 <br />November 2, 2023 <br />IMS Infrastructure Management Services, LP 19 <br />• What error resolution procedures will be followed <br />• How data will be accepted <br /> <br />IMS’ Signature Multi-step QC/QA Process (Optional) <br />IMS has developed a unique approach to pavement condition assessments by coupling the <br />power of automated algorithms with the manual review of distress data. Our pavement <br />engineers have an expert understanding of the capabilities and limitations of the state-of-the- <br />art LCMS-2 technology and the sophisticated algorithms that we employ. They are trained to <br />detect anomalies in field observation notes, manual data review, and automated LCMS-2 <br />output. This rigorous QC/QA process provides an added measure of confidence that the <br />automated distress detection and classification algorithms have performed accurately. <br /> <br /> <br />Our signature QC/QA process is comprehensive and makes use of field observations, <br />automated data processing tools, manual data review by our QC team, independent review by <br />our QA manager, and final review by the City. <br /> <br />Machine learning and artificial intelligence have made leaps and bounds in accelerating the <br />distress identification process; and when combined with the expertise of IMS’ trained <br />pavement raters, field staff, and expert engineers, they establish a high level of data confidence <br />and integrity. The City will perform the final QA review, taking ownership of the condition data. <br />We understand that others may view the IMS multi-step QC/QA process as stringent, however <br />we have found over the years that our multi-angle approach to QC/QA consistently yields the <br />highest quality data delivered to our clients. <br /> <br />Budget Scenarios <br />The IMS team uses a rigorous, quality-tested prediction modeling and budget evaluation <br />process to develop custom unit cost tables, decision trees, and scenario plans. We will <br />customize Cityworks with City-specific parameters before running several network-level “what- <br />if” scenarios that explore the benefits and consequences of several budgets on long term