Laserfiche WebLink
<br />Page 20 of 23 <br />B. Describe your company’s customer service. What is your company’s policy for returning calls <br />and e-mails? <br />C. Describe your approach to achieving Customer Satisfaction. <br />D. How will your project manager communicate with City of Everett’s project manager in all <br />phases of the contract? (How often are status reports provided)? <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than five (3) completed relevant project experiences, within the past five <br />years that demonstrate successful contract performance similar in size and scope as <br />described in this RFP, include any government experience. Include the following for each <br />reference: <br />a. Company name and full address <br />b. Point of contact name, title, e-mail address, and phone number <br />c. Contract title, number, start and completion dates <br />d. Contract description & order / service details <br />e. Identify key personnel from your company who were involved. <br />