2016/05/25 Council Agenda Packet

t 5 Cost Estimates o;a City of Everett-Ripple TripSpark!:: Item Product Licenses Services Expenses Hardware Installation Discount Total 1 Backoffice Software $22,400 Ripple-InboundConfirrn/Cancel $7,154 $2,800 $0 $0 $0 ($7,154) $2,800 Ripple-Outbound Notifications $28,614 $19,600 $0 $0 $0 ($28,614) $19,600 Total $22,400 Software Maintenance Year 1 $7,154 Ripple-Inbound ConfimVCancel $1,431 $1,431 Ripple-Outbound Notifications $5,723 $5,723 Maintenance commences with first operational use of the software,is paid yearly,and is based on then current license value of software in use. 24/7 support is provided via TripSparlfs standard support procedures Estimate of Yearly one total costs Year 1 $13,036 $13,036 $13,036 Pricing is based on the following operational metrics: 1 Number Trips/Day 399 2 Number of Vehicles 0 •3 #of Concurrent Client Workstations 2 Each additional workstation is a$3,500 license fee increase plus$700 maintenance 4 Number of Events/Day 0 TripSpark Ripple Pricing is based on the following operational metrics: 1 %of Trips receiving callbacks 100% 2 %of Trips receiving SMS Notification 30% 3 Monthly voice minutes included 12,619 4 Monthly SMS messages included 11,970 5 Monthly Service Transactions* $490 per month,billed monthly in addition to above costs *Monthly Notification Estimate based on assumption of callbacks and SMS messages as a%of trips per day,incurred transaction fees may be higher Payment Terms Milestone 1:100%of Licenses due upon execution of agreement Milestone 2:25%of services and expenses due upon delivery of draft Operational Review document Milestone 3:25%of services and expenses due upon installation of software in clients test environment Milestone 4:25%of services and expenses due upon delivery of initial training session Milestone 5:25%of services and expenses due upon software first operational use Prices are budgetary only,in US dollars and valid for 90 days.All applicable sales/use taxes are additional and payment of such is the sole responsibility of the purchaser. No Hardware Warranty TripSpark is not supplying any hardware as part of this quotation Assumptions TripSpark Ripple Notification Assumptions General 1 `All services provided are remote services Solution Functionality 1 TripSpark Ripple provides outbound voice callbacks for Trip Reminders and notifications 2 Trips can be Confirmed/Cancelled by touchtone responses on client handset 3 TripSpark Ripple provides outbound SMS/Email Trip Reminders and notifications 4 Trips can be Confirmed/Cancelled by SMS responses to callback reminders only 5 TripSpark Ripple does not provide inbound TripBooking or call centre menu functionality TripSpark will provide: 1 Technical services to include:project management;system testing;on-site Implementation;and remote support 2 An estimated number of minutes per year based on trips per day.Any additional voice minutes will be billed accordingly 3 An estimated number of SMS messages per year based on trips per day.Any additional SMS messages will be billed accordingly Client will be responsible for providing the following: 1 Space,power,network(LANNVAN)connectivity,for required servers and workstations. 2 Email server will be provided for TripSpark Ripple to communicate through via SMTP 3 Access to and support of the email server will be provided by the customer for TripSpark to configure in the Notification solution 4 Provision/configuration of router/firewall to allow two-way IP based communications with the Notification Provider Notification Service Fee Assumptions Estimated number of minutes: 12,619 per month Additional voice minutes over the estimated amount $0.03 per minute Estimated number of SMS messages: 11,970- per month Additional SMS massages over the estimated amount $0.02 per message TripSpark Technologies- ^ 10/142015 Pagel of 106