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OSOS No. I-8051 <br /> <br />ATTACHMENT B <br />QUALITY & SECURITY STANDARDS <br /> <br />WSL’s contracts with Vendor provide for Internet & Managed Equipment Services with the following service <br />quality and security standards, supplemented by WSL where indicated: <br />Technical Features/Capabili�es for Internet Service <br />• Fiber ethernet connec�ons with bandwidth op�ons from 2 Mbps to 10 Gbps. <br />• IP enabled facili�es are only a cross connect away from Vendor’s IP backbone. <br />• Efficient online service management with access to billing, interac�ve network u�liza�on reports, <br />trouble �cket management and real-�me service level reports. <br />• Internet security: Vendor ’s standard network security includes temporary IP filtering through null routes <br />and limited ACL filtering upon request. <br />• Support for IP addressing, IPv4 and IPv4/IPv6 dual-stack, DNS, BGP or sta�c rou�ng. <br />• 24/7/365 dedicated opera�on support from experienced IP and security professionals. <br />• Building Extension available to extend service from network demarca�on point to the desired loca�on <br />within your building (i.e., floor, suite, etc.). <br /> <br />Service Level Commitments for Internet Service <br />• Vendor ’s service level commitments include 99.99% network availability, latency, packet delivery, and <br />repor�ng metrics. Vendor ’s complete Service Level Agreements (“SLAs”) can be made available to <br />Library upon request. <br /> <br />Service Requirements for Managed Equipment Services <br />• Vendor ’s Tailored Managed Network Service (TMNS) is a 24/7/365 offering. <br />• Vendor ’s offer includes 8x5xNBD on-site support. <br /> <br />Security Standards <br />• Security-related events are extremely rare due to the 24/7/365 monitoring by Vendor and WSL. <br />• Vendor automa�cally responds passively and overtly to threats across LibTech-owned equipment and <br />internet provided through Vendor and resolves all issues within Vendor’s control according to the <br />guidelines set forth in the SLAs. <br />• WSL responds to all security and technical incidents and coordinates with Vendor and with Library staff <br />and/or IT affiliates to resolve escalated issues. <br />Page 16 of 29 <br />DocuSign Envelope ID: E4A042D9-7CE3-4C89-804C-071076400140