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CivicPlus 3/25/2024 Amendment 1
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CivicPlus 3/25/2024 Amendment 1
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Entry Properties
Last modified
3/27/2024 8:45:46 AM
Creation date
3/27/2024 8:45:28 AM
Metadata
Fields
Template:
Contracts
Contractor's Name
CivicPlus
Approval Date
3/25/2024
Department
Information Technology
Department Project Manager
Judie Shirley
Subject / Project Title
CivicPlus Maintenance SOWs
Amendment/Change Order
Amendment
Amendment/Change Order Number
1
Tracking Number
CB 2020-066 CivicPlus SeeClickFix
Total Compensation
$44,737.33
Contract Type
Agreement
Contract Subtype
Software/SaaS Agreements
Retention Period
6 Years Then Destroy
Imported from EPIC
No
Document Relationships
CivicPlus 12/23/2022
(Amendment)
Path:
\Records\City Clerk\Contracts\6 Years Then Destroy\2024
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Feature Description <br />Documentation <br />Sustainable Testing and <br />Remediation (“STAR”) <br />Plan <br /> Default documentation for responding to a <br />demand letter or complaint <br />Outlines how AudioEye enables site owners <br />with a plan to sustain compliance <br />Certification Statement <br />Delivered through the toolbar <br /> Shows end-users that AudioEye is certifying <br />compliance with WCAG standards <br />Accessibility Statement <br />Statement that a site owner can integrate <br />within their site <br /> Demonstrates that a site is committed to <br />providing an accessible experience <br />Training <br />Online Training Library Pre-made documentation and videos that show site owners <br />how to fix certain issues, and why they matter <br />Premium Support <br />Online/ZenDesk <br /> Direct connection with an expert and <br />dedicated Partner Account Manager <br />Priority support to resolve issues or questions <br />when they arise <br />Legal Support Services <br />Advanced Legal <br /> If a demand letter/lawsuit is received the <br />AudioEye team will activate and respond line <br />by line to the letter and provide support <br />throughout the process <br /> AudioEye will also fully remediate new <br />validated issues on the site so site owners can <br />show consistent progress and intent to be fully <br />accessible
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