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<br /> <br /> <br />sales@tncg.com CONSULTING MADE PERSONAL PAGE 45 OF 57 <br /> <br /> <br />3. COMMUNICATION AND CUSTOMER SERVICE <br />A. Describe how your project manager will keep the City of Everett informed <br />in a timely manner of any issues related to delivering the services <br />described in this RFP. <br />Response: True North's project manager will employ several strategies to <br />ensure timely communication with the City regarding any issues related <br />to delivering the described services: <br />1. Regular Progress Reports: The project manager will establish a <br />schedule for generating progress reports. These reports will detail the <br />project's status, challenges encountered, and proposed solutions. <br />They will be shared with the City at predefined intervals, ensuring <br />stakeholders are informed of developments. <br />2. Open Channels of Communication: The project manager will <br />maintain open lines of communication with City representatives. This <br />may include regular meetings, email updates, and phone calls to <br />discuss project status, address concerns, and answer any questions <br />the City may have. <br />3. Issue Tracking System: True North will implement an issue tracking <br />system to log and monitor any issues that arise during project <br />execution. This system will allow the project manager to document <br />issues, assign responsibility for resolution, track progress, and <br />communicate updates to the City as necessary. <br />4. Escalation Procedures: In the event of significant issues or delays that <br />may impact project delivery, the project manager will follow <br />predefined escalation procedures to ensure that City officials are <br />promptly notified. This may involve escalating the issue to higher <br />levels of management within True North and coordinating with City <br />stakeholders to develop appropriate solutions. <br />