True North Consulting Group LLC 8/26/2024

sales@tncg.com CONSULTING MADE PERSONAL PAGE 46 OF 57 5. Proactive Risk Management: The project manager will proactively identify potential risks and issues that may arise during project execution and develop mitigation strategies to address them. By anticipating challenges in advance, the project manager can minimize their impact on project delivery and keep the City informed of potential issues. 6. Transparency and Accountability: True North will prioritize transparency and accountability when communicating with the City. The project manager will provide honest and accurate information about project progress, challenges, and potential risks, fostering a relationship of trust and collaboration between True North and the City. By implementing these strategies, True North's project manager will ensure that the City is informed promptly of any issues related to delivering the described services, allowing for effective collaboration and problem-solving throughout the project lifecycle. B. Describe your company’s customer service, including your company’s policy for returning calls and e-mails. Response: True North Consulting Group is renowned for its exceptional customer service, setting industry standards in responsiveness and efficiency. Our policy prioritizes promptness and attentiveness to every client interaction, ensuring that inquiries are addressed with the utmost care and professionalism. When it comes to returning calls and emails, True North Consulting Group adheres to a strict protocol designed to foster strong client relationships and satisfaction. Our policy mandates that all calls and emails are acknowledged within 24 hours of receipt during regular business hours. However, we often exceed this benchmark, striving to respond as soon as possible to ensure the timely resolution of inquiries and concerns.