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<br /> <br /> <br />sales@tncg.com CONSULTING MADE PERSONAL PAGE 47 OF 57 <br /> <br /> <br />Upon receiving a call or email, our dedicated customer service team <br />immediately assesses the nature and urgency of the inquiry. Urgent <br />matters are promptly escalated to the appropriate department or <br />personnel for immediate attention, while non-urgent inquiries are <br />handled with equal diligence within the agreed-upon timeframe. <br />Additionally, True North values transparent communication and <br />maintains open lines of dialogue with clients throughout the resolution <br />process. We provide regular updates on the status of inquiries, ensuring <br />that clients are kept informed and reassured every step of the way. <br />Overall, True North Consulting Group's commitment to exemplary <br />customer service extends to our policy for returning calls and emails, <br />reflecting our dedication to exceeding client expectations and delivering <br />unparalleled support and assistance. <br /> <br />C. Where is your office located, and what are your customer service hours <br />(Pacific Time)? <br />Response: True North Consulting Group’s corporate office is located at <br />3408 Hillcrest Drive, Waco, TX 76708. <br />True North’s customer service hours are 6:00 a.m. to 3:00 p.m. Pacific <br />Time. If awarded this contract, True North Consulting Group will have a <br />dedicated project manager available to Everett Transit during normal <br />PST business hours (8:00 a.m. to 5:00 p.m. PST). <br />