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Page 19 of 26 <br />I. Does your firm intend to subcontract any portion of this contract? If so, please provide the <br />following: name of the firm(s), any WMDBE certifications, the percentage of work to be <br />performed by each sub-consultant, and a description of the nature of work performed by each. <br />J. Provide information on value-added services or functionalities that may be of benefit to the city. <br />3. Communication and Customer Service <br />A. Describe how your project manager will keep the City of Everett informed in a timely manner of <br />any issues related to delivering the services described in this RFP. <br />B. Describe your company’s customer service, including your company’s policy for returning calls <br />and e-mails. <br />C. Where is your office located, and what are your customer service hours (Pacific Time)? <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than five (5) completed relevant project experiences, within the past five years <br />that demonstrate successful contract performance similar in size and scope as described in this <br />RFP, including any government experience. Include the following for each reference: <br />a. Company name and full address <br />b. Point of contact name, title, e-mail address, and phone number <br />c. Contract title, number, start, and completion dates. <br />d. Contract description & service details. <br />B. Have you defaulted on any contracts within the past three years or failed to meet contract terms? <br />If so, describe. <br /> <br /> <br /> RFP