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False Alarm Management-Outsource Services <br />Contract Agreement Page 11 of 18 <br /> <br />F. Internet‐based payment of invoices: CONTRACTOR will process false alarm payments <br />made over the Web through CONTRACTOR hosted website dedicated to the CITY alarm <br />program. “Pay‐by‐Web” will enable alarm holders to pay individual alarm invoices or the <br />full balance owed, at any time, using the following payment methods: electronic check, <br />credit card or debit card. <br />G. Enhanced alarm data security: Alarm response services require the collection, <br />maintenance, and communication of sensitive and highly confidential data about alarm <br />locations. CONTRACTOR provides the technical infrastructure required to ensure the <br />highest levels of data security. This includes core network and DMZ server firewalls, <br />private internal IP addresses, and real‐time virus scanning of all data. CONTRACTOR <br />provides encrypted (Certified TSL) data transfer for all web functions. <br />H. Extensive adjudication and hearing support: CONTRACTOR provides a fully integrated <br />hearing and appeal system that allows the adjudication of any action for any account. The <br />Software system generates various reports that document and support all billing, noticing, <br />and status change decisions. <br />I. Proven Collection Techniques: CONTRACTOR will process violations and generate <br />collection notices at 30-, 60-, 90- and 120-day intervals. At the direction of the CITY, <br />CONTRACTOR can also engage a third-party collections agency to recover delinquent <br />collections. <br />J. Document Control and Mail Verification Software (DCMVS): CONTRACTOR uses the <br />latest DCMVS to interface with the United States Postal Service (“USPS”) to ensure <br />compliance with the USPS CASS/PAVE and NCOA requirements. The DCMVS assists to <br />identify, verify, and correct invalid addresses to maximize deliverability and reduce <br />returned mail while also confirming addressee mailing location and reporting any moves <br />within the last six years. Utilizing DCMVS creates faster turnaround of invoices, <br />correspondence, and registrations, while assisting in locating people for collections. <br /> <br />K. 24/7 Dispatch and mobile officer inquiry of alarm site information: CONTRACTOR offers <br />a unique capability for dispatch operators and mobile officers to query the alarm database <br />24/7 via computer or smart phones. Returned information can include alarm status, e.g. <br />suspended response, alarm system contacts (names and phone numbers), false alarm <br />history and site condition information, e.g. senior in building, hazardous materials or guns <br />stored on premises. This information access promotes better officer and public safety. <br /> <br />L. Furnish and maintain all supplies: CONTRACTOR provides all computer hardware, <br />furniture, equipment, software and personnel necessary to manage the CITY’s alarm <br />program at its processing facilities located in Lake Mary, Florida. CONTRACTOR provides <br />all necessary forms, supplies, postage, and mailing materials to manage the alarm <br />program at CONTRACTOR facilities. <br /> <br />A.1.1 Alarm Program Website and Payment Portal <br />CONTRACTOR will provide a fully interactive, secure Alarm Program website that can be <br />accessed by a link on CITY’s website, available on a 24/7 basis. The website allows alarm <br />users to review registration status, update contact information, renew permits, make <br />payments, and provides alarm training, education and information regarding the CITY’s <br />ordinance. The web-based registration may be used by both alarm users and alarm <br />companies (to register their alarm users). The CITY Alarm Program website provides citizens <br />and businesses continuing alarm education by presenting false alarm reduction information <br />and providing access to an online Alarm Awareness Class (Alarm School). The online <br />information can include: <br />