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False Alarm Management-Outsource Services <br />Contract Agreement Page 12 of 18 <br /> <br />• Alarm Ordinance • Tips on How to Reduce <br />False Alarms <br />• Appeal process • Frequently Asked <br />Questions <br />• Registration & reinstatement <br />requirements <br />• Law Enforcement <br />response guidelines <br />• False alarm fee structure • Alarm School <br /> <br /> <br />The CITY’s Alarm Administrator will be provided secure online access to make changes to mailing <br />addresses, phone numbers and contact information for alarm users and alarm companies, as <br />required. This website provides authorized CITY staff secure online access to detailed alarm <br />account information and histories, supporting documentation, financial and alarm activity reports, <br />and real-time hearing and appeals decision making. <br />Web-based payment of invoices: False alarm payments can be made through the online Alarm <br />Program payment portal. Alarm holders can pay online directly using our dedicated CITY alarm <br />program website which CONTRACTOR will host so that citizens can pay individual alarm <br />invoices, or the full balance owed at any time 24/7. Online payment processing is performed by <br />a third-party, PCI-compliant online payment process company. <br />A1.2 CITY CAD to CryWolf Alarm Incident Data Transfer: <br />This SOW includes a data transfer interface from the CITY’s New World CAD to the CryWolf <br />System. The interface will transfer false alarm incident data from CAD to the CryWolf System for <br />daily processing of false alarms. The process is automated, using scheduled data transfers during <br />off-peak hours to CONTRACTOR’S secure FTP site for processing and does not require CITY <br />resources to operate. <br />CITY will configure and extract a data file from the CITY’s New World CAD system, of CITY’s <br />current false alarm data to files that can be read by the CryWolf database utilizing the CryWolf <br />prescribed formats (Refer to Exhibit 1). CryWolf accommodates various methods of data <br />transfer including simple flat files; e.g., comma delimited, fixed length, Excel, and web service <br />(XML) formats. CryWolf supports more than 30 alarm incident data fields. <br />Any cost required by CITY or CentralSquare for the purchase, License, implementation or support <br />of this data extraction interface is CITY’s responsibility and is not included in this SOW. <br /> <br />A.2 CONTRACTOR Tasks to Support the Alarm Program <br />A. Update alarm business, alarm system location and responsible Party information and <br />renew permits and alarm registrations in accordance with the CITY Alarm Ordinance. <br />Updated information is processed by mail, electronically and / or online. <br />B. Register, renew and invoice alarm system registrations in accordance with the Alarm <br />Ordinance. Registrations and renewals are processed by mail, telephone, or online. <br />Notices related to registration may be sent by email or U.S. mail based on the alarm user <br />contact information maintained. <br />C. Register, renew and invoice alarm monitoring company’s licenses in accordance with the <br />Alarm Ordinance. Registrations and renewals may be processed by mail, telephone, or <br />online. Notices related to licenses may be sent by email or mail based on the contact <br />information maintained. <br />D. Import daily into the CONTRACTOR’s CryWolf System alarm incident data (in formats <br />prescribed by CONTRACTOR) extracted by the CITY from the CITY CAD system.