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False Alarm Management-Outsource Services <br />Contract Agreement Page 4 of 18 <br /> <br />shall cause the necessary legislative and administrative procedures to be enacted and/or adopted <br />in order to delegate to the CONTRACTOR the authority to collect the delinquent fees from the <br />third-party collection organization on behalf of the CITY. <br /> <br />13. Confidentiality of CITY False Alarm Data. <br />Any false alarm collection data provided to the CONTRACTOR during the performance of the <br />Services shall be used only in a manner consistent with this Contract, and no false alarm collection <br />data shall be disclosed without the prior written consent of CITY. If such disclosure is compelled <br />or required in any judicial or administrative proceeding, the CONTRACTOR shall, before <br />disclosing such information, first notify CITY and give CITY an opportunity to object to the <br />disclosure. <br />In the event CITY objects to such disclosure, it shall notify the CONTRACTOR that it will indemnify <br />it, to the extent provided by law, for any costs and expense incurred, including, without limitation, <br />the cost of attorney fees expended in the defense of any action or proceeding, or relating to the <br />refusal to disclose such information. <br /> <br />14. CITY Responsibilities. <br />A. CITY shall cooperate with and assist the CONTRACTOR by providing management <br />decisions affecting provision of the Services within ten (10) business days of receipt of <br />CONTRACTOR’s request for a. <br />B. CITY shall provide the CONTRACTOR with alarm incident records, appeal records, and <br />necessary historical, non-financial alarm registration and alarm incident information in <br />accordance with the terms of a mutually agreed implementation plan and in a mutually <br />agreed electronic format, as necessary and proper, to allow the CONTRACTOR to <br />effectively provide the Services and enforce the Alarm Ordinance. <br /> <br />15. CITY Alarm Administrator. <br />To facilitate effective communication between CITY and the CONTRACTOR, and in accordance <br />with the Alarm Ordinance, CITY shall designate an alarm administrator (“Alarm Administrator”). <br />The Alarm Administrator shall have the power and authority to make decisions relating to the <br />Services. A secondary Alarm Administrator will also be designated to act on behalf of the Alarm <br />Administrator when the primary Alarm Administrator is unavailable. The primary and secondary <br />Alarm Administrators shall be designated by CITY. Subject to applicable law, the Alarm <br />Administrator has the authority to waive, void, or modify violation notices and the resulting fine <br />amounts. Any such waiver, modification, or voiding will be communicated to the CONTRACTOR <br />in a written format. <br />16. Resolution of Disputes <br />A. Mediation. Subject to the provisions below, the Parties may escalate a Dispute to a <br />mutually agreed to mediator. Parties agree to act in good faith in selecting a neutral <br />mediator and in scheduling the mediation proceedings. The Parties agree to use <br />commercially reasonable efforts in participating in the mediation. The Parties agree the <br />mediator’s fees and expenses, and the mediator’s costs incidental to the mediation will be <br />shared equally between the Parties. The Parties shall bear their own fees, expenses, and <br />costs. <br /> <br />17. Termination. <br />A. For Convenience. Either Party may terminate this Contract for any reason and at any time <br />by giving at least ninety (90) days written notice to the other Party of such termination and