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Exhibit A - Scope of Work <br />I Project Description <br />The primary goal of the Everett Low-Income Discount Program (PROGRAM) is to provide positive financial <br />outcomes to low-income City of Everett Utilities (CITY) customers (CUSTOMERS) living within Everett city <br />limits who find themselves unable to pay their CITY water and sewer bill. <br />The PROGRAM shall adhere to CITY POLICY #1000-25-01 - Low-Income Assistance Policy (Exhibit "C"). <br />SERVICE PROVIDER recognizes that CITY POLICY may be amended during the duration of this AGREEMENT. <br />SERVICE PROVIDER and CITY must mutually agree to changes to CITY POLICY and whether those changes <br />warrant an amendment to AGREEMENT. <br />The CITY will make an annual contribution of $100,000 to the Program from the Utility Fund (Fund 401 ). The <br />SERVICE PROVIDER shall make pledges to qualifying CITY customers to credit their CITY accounts based on <br />CITY POLICY guidelines and use the annual contribution to pay those pledges to the CITY. <br />II. SCOPE OF WORK <br />The SERVICE PROVIDER shall be responsible for the following tasks: <br />A.Program design <br />1.Prior to PROGRAM launch by CONSULANT, meet with CITY staff to discuss the development, <br />implementation and launch of PROGRAM. It is anticipated that there will need to be four meetings <br />between SERVICE PROVIDER and CITY staff to fmalize the PROGRAM launch. <br />2.SERVICE PROVIDER shall develop application/eligibility form for CUSTOMER applicant. <br />3.Update the PROGRAM design throughout the term of agreement as necessary subject to CITY <br />approval. <br />4.This PROGRAM shall be in effect beginning January 1, 2025. <br />B.Program Access <br />1.Allow CITY to use SERVICE PROVIDER'S name and logo in PROGRAM marketing and <br />promotional material. <br />2.Respond to PROGRAM questions from CUSTOMERS in-person and over the telephone as well as on <br />SERVICE PROVIDER's Website <br />3.Provide a single telephone number, which the CITY will publish, for CUSTOMERS to call for <br />PROGRAM information. <br />4.Provide Staff availability three days per week for walk-in referrals. <br />5.Evaluate low-income CUSTOMERS applications according to approved PROGRAM design <br />6.Provide CUSTOMERS with referrals to additional agencies or programs as appropriate.