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<br /> <br />F. Describe your company's process to ensure all proposed ads do not fall under Section 2.9. <br />G. Describe your proposed team’s familiarity with and ability to resolve types of problems related <br />to transit advertising sales and services. Include in your explanation of how your project team <br />handles controversial advertising that may be considered a restriction listed in Section 2.9. <br />3. Communication, Customer Services, and Training <br />A. Describe how your company or project manager will keep the City of Everett timely informed of <br />any issues related to delivering the services described in this RFP. <br />B. Describe your company’s customer service. What is your company’s policy for returning calls <br />and e-mails? <br />C. Where is your customer service center located, and what are your customer service hours in Pacific <br />Time? <br />D. Describe how your firm will meet or exceed the reporting requirements per Section 2.11. <br />Provide a sample of monthly, quarterly, and annual reporting you have done in the past or a <br />proposed reporting in accordance with the requirements herein. <br />4. Risk, Performance, and Quality Assurance <br />A. For markets similar in fleet size to Everett Transit or larger, describe your company’s history in <br />meeting or exceeding the minimum annual monetary guarantee. <br />B. Submit at least three (3) relevant project experiences within the past five years that <br />demonstrate successful contract performance. Include the following for each reference: <br />a. Name and address of each agency, entity, or jurisdiction. <br />b. Point of contact name, title, e-mail address, and phone number. <br />c. Contract year. <br />d. Minimum monetary guarantee. <br />e. Actual amount paid. <br />C. Provide feedback collected from previous customers regarding your performance. <br />D. What is the average length of your contracts? <br />E. Have you defaulted on any contracts within the past three years or failed to meet contract <br />terms? If so, describe. <br />Exhibit C to Services Agreement