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<br />SECTION 2 – SCOPE OF WORK
<br />2.1 PURPOSE
<br />The City of Everett has received federal funding from the Substance Abuse Mental Health Services
<br />Administration (SAMHSA) to create alternative response systems to support those in the crisis system.
<br />The program's purpose is to use SAMHSA funds to provide care coordination, intensive case management
<br />services, intervention services, and support to individuals the crisis system has encountered. The target
<br />population is individuals who are chronically homeless, those in behavioral health distress, those
<br />frequently incarcerated or hospitalized, or individuals who disproportionately seek social service
<br />assistance from city departments, including Police, Fire and EMS, Library, Transit, and Parks. In addition,
<br />individuals served may be high users of emergency systems, without health care benefits, without timely
<br />and equitable medical and behavioral healthcare services, experiencing substance use disorders, or
<br />experiencing significant mental health challenges. The City of Everett’s Community Support Team will
<br />identify and directly refer these individuals.
<br />The awarded supplier will employ qualified staff and ensure they have the training and experience to
<br />follow established processes and procedures and carry out effective stabilizing care management duties.
<br />The awarded supplier will supervise and implement direct care management services to individuals or
<br />families referred by the City of Everett appointed staff. The supplier is expected to communicate regularly
<br />and meet with the City for case planning and accountability updates. Additionally, the supplier is
<br />expected to maintain an open, positive, and professional working relationship with the City of Everett,
<br />clients, and the community at large, and the case managers will be co-located with city staff at a City of
<br />Everett-provided office location.
<br />The contracted amount cannot exceed $552,184.00.
<br />2.2 BACKGROUND
<br />The City of Everett (COE) has a longstanding commitment to addressing street-level social issues through
<br />a co-response approach. In 2015, the Community Streets Initiative was launched to explore and address
<br />the factors contributing to homelessness in Everett’s urban core. The opioid crisis, affordable housing
<br />shortages, historical racial inequalities, low incomes, and inadequate social infrastructure have all made it
<br />difficult to find sustainable solutions.
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<br />In response, the City of Everett founded the Community Outreach and Enforcement Team (COET) in 2015,
<br />a Co-Responder model pairing social workers with police officers. COET primarily functions as a diversion
<br />program, assisting unsheltered individuals in accessing services, treatment, and shelter. Building on
<br />COET’s success, the Community Support Team was established in 2021 to expand services to additional
<br />City departments, including Police, Fire, Library, Code, and Parks. While the team provides immediate
<br />intervention and limited follow-up care, managing long-term and complex needs often falls beyond their
<br />capacity.
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<br />Finding solutions and stability can be difficult for many of those living unsheltered, incarcerated, or
<br />experiencing behavioral health challenges. These individuals experience high rates of chronic and co-
<br />occurring health conditions, mental health, substance use challenges, and trauma history. The city
<br />recognizes that care management is necessary for helping individuals navigate through the myriads of
<br />resources and services to recover from homelessness and improve their health and wellness. Since its
<br />formation, the Community Support Social workers have engaged with thousands of individuals, helping
<br />connect them with services and shelter. Many of these individuals are high-frequency callers who tax our
<br />current systems and need deeper intervention to become more stable. Care coordination, intervention,
<br />and Intensive case management services are not readily available to those living unstably and are a much-
<br />needed tool to create change and stability in these individuals' lives.
<br />Exhibit C
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