Evergreen Recovery Centers 3/12/2025

Page 12 of 27 2.10 CITY OF EVERETT RESPONSIBILITIES & PROVIDED SERVICES City of Everett staff will be responsible for and provide the following: • The City of Everett Community Support Manager or designate will oversee all aspects of the contract, including but not limited to monitoring and reviewing the supplier’s performance, reports, and data provided under this contract, approval of submitted invoices, and obtaining approval of all changes in the contract. • The City of Everett Community Support Manager or designate will provide onsite coordination, support in the client referral process, tracking, and assistance with coordinating the day-to-day deployment of contracted case management staff. Clinical supervision will remain the responsibility of the contractor. • Review and approve the qualifications and experience of staff providing service under this contract, including new and replacement staff proposed by the Supplier. The City of Everett also reserves the right to require contractor staff to be replaced because of justifiable complaints by program customers, their legal guardians, support systems, or allied agencies. 2.11 QUALITY ASSURANCE The Supplier must ensure staff is eligible to provide case management services for individuals and, at minimum, must provide: 1. Education & Experience Verification • The supplier will select case managers for this position based on having experience working with the populations described and who have experience in working with interdisciplinary teams. • Before hiring any employee, the supplier will verify that the employees assigned to the contract have the stated education and experience in managing case management programs, homeless outreach, shared decision-making, collaboration, and managing those with behavioral health concerns. 2. Background Check Before hiring any employee, the Supplier must obtain a nationwide criminal background check. Records of criminal background checks must be kept on file by the Supplier and made available to the City of Everett for review upon request. Proposers shall describe their source and method of obtaining background checks as part of their proposal as part of their answer to Form 4.03, 2G. After work begins, any new additional or added employees, volunteers, or interns of the Contractor must also comply with the city of Everett’s security background check requirement as stated above. 3. Safety & Emergency The proposer must provide the City of Everett with copies of its agency’s written safety and emergency policies and procedures as part of their proposal response to Form 4.03, 2G. 2.12 CONTRACT TRANSITION In the event of a follow-on contract award to another Supplier, the Supplier will ensure a cooperative and smooth transition with a new contract provider or the City of Everett, such as turnover of records, status, reports, etc. 2.13 PRICING ADJUSTMENTS Prices must remain firm for the duration of the initial contract period. Reasonable price changes based on market conditions and price or cost analysis may be made after the initial contract period. The supplier must supply documentation that is satisfactory to the City of Everett, such as documented changes to the Consumer Price Index for the Seattle-Tacoma-Bellevue area. Exhibit C