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<br />A. Technical Proficiency –Staff involved in the Case Management Program must be proficient under this
<br />contract. Proficiency is determined by, but not limited to, prior experience, training and knowledge of
<br />human development and behavior, and experience working with unsheltered individuals, including
<br />any specialized education or training.
<br />B. Behavioral Health—Staff must understand the value of an interdisciplinary approach to behavioral
<br />health treatment and recovery from homelessness. Staff should use shared decision-making and
<br />collaborate with other providers to ensure those served are connected to available resources. This
<br />approach will minimize duplication of services and create a best-practice outcome for the individual
<br />served.
<br />C. De-Escalation – Staff must be able to handle and de-escalate individuals struggling with mental health
<br />disorders.
<br />D. Diversity — Staff must understand diverse cultures and incorporate the relevant needs of culturally
<br />diverse groups, such as people with disabilities, into clinical practice.
<br />E. Decision Making – Staff must have the ability to provide daily assessments, make decisions about a
<br />client’s progress, and make recommendations.
<br />F. Training – Staff must have sufficient training and familiarity with individuals who are unsheltered and
<br />people possessing disabilities, mental health disorders, substance use disorders, and who may
<br />represent diverse cultures, races, sexual orientations, and ages. Sufficient training is determined by,
<br />but not limited to, direct experience or training with individuals who are unsheltered, including
<br />seniors and limited or non-English speaking persons.
<br />G. Safety and Emergency Procedures – Staff must be thoroughly knowledgeable in the safety and
<br />emergency policies and procedures established by the Supplier and the City of Everett.
<br />H. Computer Proficiency—Staff must be proficient in Microsoft Word and Excel programs. Additionally,
<br />staff must be able to use a cell phone, tablet, or laptop while providing Case Management Services.
<br />Proficiency is determined by, but not limited to, the ability of each staff member to compose, send,
<br />and receive electronic messages and documents using equipment provided by the Supplier.
<br />2.9 REPORTING AND TRACKING MEASURES
<br />Client tracking and data reporting must be documented in a form acceptable to the City and provided to
<br />the City of Everett’s Community Support Coordinator or representative monthly. The following are the
<br />minimum key data points that will be measured, tracked, and reported on:
<br />1. Number of unique individuals served.
<br />2. Number of individuals engaged while incarcerated- in custody.
<br />3. Number of individuals using substance abuse treatment services, such as outpatient, inpatient, or
<br />medication-assisted treatment.
<br />4. Number of individuals placed in housing, such as shelters, pallet homes, sober housing, permanent
<br />housing, or adult family homes.
<br />5. Number of individuals placed in mental health treatment services, such as inpatient and outpatient
<br />settings or triage.
<br />6. Number of individuals connected with health care services, such as dental, primary, or eye care.
<br />7. Number of individuals connected to funding streams, such as an open bank account, Aged, Blind, or
<br />Disabled (ABD) cash assistance, Housing and Essential Needs (HEN) program, social security income,
<br />or Department of Social and Health Services (DSHS) benefits.
<br />8. Identified service gaps, such as unavailable services (e.g., shelters, mental health counseling,
<br />treatment beds) and unnecessary services (e.g., safe parking for males, day centers).
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<br />Exhibit C
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