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o Individual health coaching and action plans focused on behavior change <br />Specialist care coordination <br />24-hour nurse line <br />Physical Therapy <br />o Provision and training of all licensed therapy professional and oversight to be <br />provided by a third-party vendor <br />o Injury Prevention – early intervention on-site within the care center <br />o Education and Engagement – engagement with patients regarding physical <br />health <br />o Treatment and Management <br />o Integration with the Primary Care Team – includes clinically integrated <br />communication, documentation and coordination <br />REPORTING. <br />(1)Vera will provide periodic utilization reporting to Employer. The reporting shall <br />include: <br />a.Monthly unique encounter and appointment type utilization reports, <br />including: <br />i.number of Participant visits at the Clinic during the previous <br />month <br />ii.number of Participant visits with other persons (such as <br />employees of other employers who are Vera clients) at the Clinic <br />during the previous month <br />iii. number of Participant visits at other Vera clinics during the <br />previous month <br />b. Quarterly analysis of utilization data to identify gaps in care, <br />patterns of disease, and trends in Participant adherence to the plans <br />of care <br />c.Annual aggregate utilization report. <br />(2)Vera will continue to report Key Performance Indicators from previous reports, <br />recognizing that there are no longer fees at risk associated with them. <br />CLINIC HOURS <br />Clinic hours shall be 8:00 a.m. to 6:00 p.m., Monday through Friday, with the <br />exception of holidays. <br />MARKETING <br />o Provide marketing support to Employer to Drive Participant engagement based <br />on Vera’s marketing experience and expertise both inside and outside the <br />healthcare industry <br />o Marketing support may include copywriting, design, printing and mailing <br />services, promotional and strategic consultation, and creative direction. <br />Review process: For Vera-produced participant engagement <br />promotions, Employer will have two review rounds to fact-check and <br />make sure information is correct prior to distribution. The first round to