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1 <br /> 4.3.3.5 The Contractor will provide the technology described herein to ensure <br /> 99.99% availability of the network connecting the two CAD systems and 99.99% <br /> availability of the technology maintained at the Contactor's premise. <br /> 4.3.3.6 Operation and availability of the interface will not excuse the Contractor <br /> from meeting the performance and other standards described in this solicitation. <br /> 4.3.3.7 New World Systems. The preferred dispatching and tracking software will <br /> be New World Systems. The Contractor will provide all networking,firewall and <br /> communication equipment necessary(including mobile data terminals)to support <br /> the New World Systems <br /> 5.0 Dispatch and Communications <br /> The Contractor shall record and maintain for a minimum of 365 days by tape or other voice <br /> recording media all radio and telephone communications with and between persons/agencies <br /> requesting ambulance service,its units,personnel, and the Contractor's EMS Communications <br /> Center, including time track. Such recordings and records shall be made available to the City <br /> upon request. <br /> 5.1 Emergency Alerting Devices: <br /> The Contractor shall equip each ambulance unit with emergency alerting devices and installed <br /> radio communications equipment capable of notifying ambulance personnel of response needs.In <br /> addition, each ambulance unit shall contain at least one portable two-way radio to provide the <br /> driver or attendant with alerting and two-way communications capabilities when away from the <br /> ambulance unit. <br /> 5.2 Cooperation in Upgrading City's System: The Contractor shall cooperate with the City <br /> during its planning and implementation of upgrades and enhancements to the City's dispatch and <br /> communications system. <br /> 5.3 Quality Improvement Program for Dispatch and Communications: The Contractor shall <br /> develop and maintain an internal Quality Improvement(QI)program for its <br /> dispatch/communications center,which shall, at a minimum, include a mechanism for the <br /> identification and resolution of problems or potential problems related to dispatch and <br /> communications; and a dispatch/communications center QI committee that meets regularly to <br /> consider the following issues: receipt of call, compliance with prescribed call triage guidelines, <br /> appropriate dispatch procedures,unit coverage and unit utilization, system status management <br /> plan including posting locations, all call response time elements, and crew/dispatch rapport. <br /> 6.0 Ambulance Vehicles <br /> The Contractor shall furnish, operate,maintain and replace as necessary any and all ambulance <br /> vehicles,equipment and supplies. <br /> 6.1 Vehicle Specifications <br /> 9 of 34 <br /> 9 <br />