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1 <br /> Contractor's employees in the performance of their duties, and shall,at all times,be respectful of <br /> Contractor's employer/employee relationship. <br /> The City's right to observe and inspect Contractor's business office operations or records shall be <br /> restricted to normal business hours,and reasonable notification shall be given by Contractor in <br /> advance of any such visit. <br /> The Contractor will cooperate with and respond to the Everett Fire Department,the EMS <br /> Medical Director and the City on all matters related to the provision of emergency and non- <br /> emergency BLS ambulance services. <br /> 11.0 Finance <br /> 11.1 Billing, Collections and Reporting <br /> The Contractor shall be responsible for all billing and collection functions related to BLS <br /> transport services. The Contractor shall perform all such billing and collection functions in a <br /> professional and courteous manner and in accordance with applicable federal,state and local <br /> laws,regulations,procedures and policies including,without limitation,collection and credit <br /> reporting laws. <br /> The Contractor will not attempt to collect fees at the scene,in route,or upon delivery of the <br /> patient to a health facility for services rendered. <br /> The Contractor shall maintain billing and accounts receivable information. The Contractor shall <br /> provide, within ninety(90)days after the end of each of the Contractor's fiscal years,data that <br /> clearly identify collection rates and compliance with rate structure, and the preliminary balance <br /> sheet and income statement for its operations within the City. The City shall have the right to <br /> examine/audit financial records at any reasonable time. The City will maintain confidentiality of <br /> submitted fmancial records and statements, subject to the requirements of law. <br /> The contractor shall provide a City of Everett Notice of Privacy Practices(NPP) with every <br /> billing unless the contractor has proof of receipt(signature)of such NPP from prior service <br /> provision to patient.The contractor will provide a new NPP to each patient at time of billing <br /> whenever that policy is updated. <br /> 11.2 Contractor Payments to the City <br /> 11.2.1 Monthly Payment: The Contractor shall make an annual payment of$158,167.04 <br /> payable in equal monthly payments of$13,180.59 to the City to cover the City's costs of <br /> administering the Contract and providing resources to support BLS transport. Such costs <br /> include and are not limited to: <br /> 11.2.1.1 The costs associated with the dispatch of and communication with EMS <br /> providers, including the Contractor's use of the City's radio frequency and the City's <br /> equipment, hardware, software, and maintenance to support such frequency; <br /> 15 of 34 <br /> 15 <br />