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r <br /> I <br /> finalizing and submitting electronic reports. The Contractor will also assure that <br /> information can be electronically transmitted from the contractor's ePCR software to and <br /> from Everett Fire's ePCR software. <br /> 3.0 Response Time Performance <br /> 3.1 Requirements <br /> In order to reliably track and report on response time performance,the Contractor is required to <br /> transmit response data to SNOPAC via direct electronic transfer facilitated by Mobile Data <br /> Terminal (MDT) or over the radio. Response data will include at a minimum: Time of dispatch; <br /> time in route;time of arrival at scene;time of arrival at patient;time of initiation of transport; <br /> time of transport complete and time in service. The Contractor shall meet or exceed the response <br /> time standards set forth in subsection 3.2 and 3.3. Response times shall be measured in minutes <br /> and seconds,and shall be timed-stamped by the SNOPAC computer aided dispatch(CAD) <br /> system. Liquidated damages for exceeding the response time standard will be assessed as <br /> provided in Section 11 (Finance). <br /> Recognizing that operations are impacted by weather and other occurrences of nature as well as <br /> the state of regional and national disasters,EFD has established two operational levels with <br /> different standards for response time and/or liquidated damages. Regardless of operational level, <br /> Code will mean responses made with both lights and sirens in operation while Non-Code means <br /> without either lights or siren in operation. <br /> 3.2 Normal Operations <br /> Normal Operations is defined as that time during which there is no extraordinary weather or <br /> heightened circumstances due to manmade threat or natural disasters either locally or nationally. <br /> Normal Operation needs no special declaration. It is the baseline which may be changed by EFD <br /> to Modified Operations. <br /> 3.1.1.1.1.1.1.1 3.2.1"Code" Response Performance Standard. The <br /> Contractor shall respond to ninety percent (90%) of all "Code" requests which <br /> have not been exempted from such time performance standards within 9:59 <br /> minutes. Liquidated damages for late arrival on scene will be assessed per <br /> minute for up to five minutes after which liquidated damages for a non-response <br /> will be assessed. <br /> 5 of 34 5 <br />