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18. This Statement of Work does not include the expenses associated with City or City <br /> resources assigned to the project. <br /> 19. The project schedule is contingent upon the timely attainment of several external <br /> milestones that are outside the control of CJS. Examples include but are not limited to the <br /> acquisition of the requisite software licenses and hardware and the approval of requisite <br /> capital appropriation requests as required. <br /> 20. Circumstances may necessitate changes to the tasks and/or time estimates, at which <br /> time CJS and City will discuss these changes in good faith at their earliest opportunity. <br /> Infrastructure <br /> 21. System, server(s), and workstation backups are the responsibility of City. This includes <br /> the development and execution of the system backups and recovery programs. <br /> 22. City personnel assume the responsibility for applying software patches. <br /> 23. Acquisition, installation, testing, support, and tuning of any additional required application <br /> software, hardware, RDBMS, other software, peripherals and communications <br /> infrastructure will be the responsibility of City. <br /> 24. City will be responsible for deploying access to the CJS system and for providing all <br /> supporting software, hardware, and connectivity for the servers. <br /> 25. The following services are not included in this Statement of Work: network connections; <br /> telecommunications network(s); operating system, network and database administration; <br /> disaster recovery planning; the acquisition, installation, testing and tuning of any required <br /> hardware, operating software, peripherals and communications infrastructure. <br /> City Resources <br /> 26. All key City project team resources will be committed to the project as of the project start <br /> date. <br /> 27. City will provide the following resources to ensure a successful implementation of the <br /> products. <br /> • Project Manager-A Project Manager will be assigned with appropriate decision- <br /> making authority. <br /> • Subject Matter Experts- These resources will be considered part of the core <br /> project team and will participate in tasks including Project Team training. Often <br /> these experts consist of Functional Leads in their respective areas of expertise, <br /> as well as other supporting personnel from the various departments. The <br /> resources designated for these roles should have a good working knowledge of <br /> how City processes are performed and understand the reasons for the current <br /> processes. <br /> • Technical Experts—A team of Technical Experts will be involved in the technical <br /> duties that come with a CJS implementation. Examples include a Technical Lead <br /> for system administration, database administration, web administration, printer <br /> administration, software patches, etc. <br /> COurtVMEW Page 23 <br /> JUSTICF SO UTIONS <br />