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Page 17 of 23 <br /> <br />FORM 4.03 QUESTIONNAIRE <br />Suppliers must complete this “Questionnaire,” providing the information in the same order requested <br />below. In their narrative, suppliers may emphasize any areas of their proposal that they believe exceed <br />our requirements. <br />1. Qualifications and Relevant Experience <br />A. Briefly describe your company. Include how long the company has been in business. <br />B. Describe the qualifications of your company, its business experience, and achievements. <br />C. Who are you proposing to be the account manager and key personnel that the city will coordinate <br />every aspect of the city’s account? What are their years of experience, years with the company, <br />etc.? <br />D. What characteristics most distinguish your organization from your competitors? <br />2. Technical Capability, Approach, and Capacity <br />A. Describe the product your company is proposing by highlighting its key features. Companies may <br />supplement their answers by including marketing materials for the proposed unit. <br />B. How is your product more cost-effective or more efficient? <br />C. Describe how your company's sodium hypochlorite meets or exceeds the product requirements <br />listed in the scope of work. <br />D. Describe the process your company uses to ensure the sodium hypochlorite is not delivered with <br />any foreign matter or impurities per Section 2.4 <br />E. How does your company prioritize the allocation of Sodium Hypochlorite for its customers in the <br />event of product shortages at any point from production to delivery? <br />F. Does your firm intend to subcontract any portion of this contract? If so, please provide the <br />following: name of the firm(s), the percentage of work to be performed by each subcontractor, <br />and a description of the nature of work performed by each. <br />G. Describe the capabilities of your company’s trucks and trailers to meet the ideal delivery <br />quantities of 1,500 to 5,000-gallon bulk shipments. <br />H. Does your company have dedicated trucks or trailers to deliver sodium hypochlorite? If not, how <br />does your company ensure no cross-contamination of chemicals between deliveries? <br />3. Communication, Customer Services, and Training <br />A. Describe your company's ordering process, including the requirements of city staff and the typical <br />number of calendar days to fulfill orders. How does your company confirm orders placed by city <br />staff? <br />B. Describe how your company will inform the City of Everett promptly of any issues related to the <br />delivery of sodium hypochlorite.