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Page 18 of 23 <br /> <br />C. Describe your company’s customer service. What is your company’s policy for returning calls and <br />e-mails? <br />D. Describe your approach to achieving Customer Satisfaction. <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than five (5) contracts within the past five years that demonstrate successful <br />fulfillment of the sodium hypochlorite described in this RFP, including any government <br />experience. Include the following for each reference: <br />a. Company name and full address. <br />b. Point of contact name, title, e-mail address, and phone number. <br />c. Contract title, number, start, and completion dates. <br />d. Contract description and order or service details. <br />