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<br />2 <br />3. VEHICLE OPERATION <br />3.1. Legal Compliance. Lime will operate its e-scooter program in conformance with <br />all applicable state and local laws including without limitation chapter 46.80 of the <br />Everett Municipal Code (Motorized Foot Scooters) as may be amended, permit <br />requirements, and the terms of this Agreement. <br />3.2. Right-of-way use permit. Consistent with subsection 3.1 above, Lime must obtain <br />a right-of-way use permit from the City prior to using City rights -of-way. Lime <br />must comply with the terms of such right-of-way permit. If provisions in this <br />Agreement and the right-of-way permit conflict, the provisions of this Agreement <br />shall prevail. <br />3.3. Age. Only individuals 18 years of age or older will be authorized to use scooters in <br />the City. <br />3.4. Speed. Lime’s scooters throttle at a speed no greater than 15 miles per hour. <br />3.5. Minimum shared scooters. Lime shall make a minimum of 75 e-scooters available <br />for rental daily. <br />3.6. Hours of Operation. Lime’s vehicles will operate 24 hours a day, 365 days per year, <br />except as necessary for emergencies, inclement weather, special events, seasonal <br />scaledown, and planned operational pauses in cooperation with the City. <br />3.7. Customer education. Lime must inform its customers of applicable legal <br />requirements governing e-scooters, including without limitation, helmet <br />requirements, prohibitions on traveling on sidewalks, and parking or leaving e - <br />scooters in a manner that impedes pedestrian or vehicular traffic. <br />3.8. Identification and tracking of e-scooters. Each e-scooter shall be clearly branded <br />with color, Lime logo, phone number, email address and website to contact with <br />questions, complaints or problems. The City may provide this information on City <br />websites. It is the sole responsibility of Lime to track and monitor each sh ared <br />scooter that is deployed onto City right-of-way. All scooters must bear a single <br />unique alphanumeric identification visible from a distance of five feet. <br />3.9. Customer complaints and safety concerns. Lime shall respond within 4 hours to <br />each customer complaint related to safety or improperly parked shared scooters. <br />Lime shall maintain an online request logging system with a portal provided for City <br />to review. The system shall log time the request was received, nature of the <br />request, time of Lime’s response, time and nature of Lime’s resolution. <br />3.10. Application. Lime will provide a publicly accessible application for riders and the <br />public to interface with Lime, which will include at a minimum the following <br />components: <br />(a) Where riding a scooter is permitted; <br />(b) Proper parking and identification of areas where parking of scooters is <br />permitted; and