2025/08/27 Council Agenda Packet

2025 TDP – FINAL DRAFT 12 • Replaced Everett Station Great Hall seating, installed wall mounted, live monitors of bus bays and made other operational improvements to enhance security. FLEET In 2024, Everett Transit continued to proactively manage its fleet to ensure safe, reliable, and sustainable operations. The agency procured five reconditioned GILLIG buses to address supply chain and parts availability challenges resulting from the Proterra bankruptcy. Everett Transit also retired its last Orion coaches, marking the completion of a key fleet modernization milestone. In support of the City’s climate goals, the agency transitioned its non-electric fleet to R99 renewable diesel fuel, significantly reducing tailpipe emissions. Everett Transit also surpassed one million zero-emission miles delivered to the community, underscoring the agency’s ongoing commitment to environmental stewardship. CUSTOMER SERVICE & TECHNOLOGY In 2024, Everett Transit continued to invest in customer-focused technology improvements to enhance the rider experience. Digital display screens were installed at Everett Station to provide real-time service information to passengers. Customers also continued to utilize the Everett Transit Arrivals (ETA) system, which offers real-time arrival information via text and automated phone calls. Throughout the year, the ETA system processed 27,793 texts and 48,253 calls, representing an estimated 5% increase in utilization. Everett Transit also maintained and renewed important community partnerships that support vulnerable populations and promote transit education. The agency sustained its partnership with Cocoon House to support the “Wings” program, a new version of a Safe Place program for at-risk youth and renewed its partnership with Interfaith Community Ministries (ICM) to continue providing transit education programming for youth. COMMUTE TRIP REDUCTION Everett Transit continued to promote its Commute Trip Reduction program in 2024 by increasing employer participation in the program and hosting the annual Bike Day celebration at Everett Station. As required by the Washington State Department of Transportation, Everett Transit began drafting an update to the City of Everett’s 2025–2029 Commute Trip Reduction (CTR) Plan, which lays out a strategic roadmap to reduce drive-alone commute trips and support a more sustainable, equitable, and efficient transportation system. The plan responds to state and regional mandates under the CTR Efficiency Act, aligning with Everett’s Climate Action Plan, the Comprehensive Plan, and the goals of regional transit agencies. Key strategies include supporting employers with training, marketing, and performance tracking; investing in infrastructure that encourages walking, biking, and transit use; and addressing barriers such as the stigma of public transit and limited transportation options for low- income and disabled populations. The plan is informed by extensive community engagement, including input from 245 survey respondents and outreach to vulnerable populations. It establishes a performance target of a 60% or lower drive-alone rate at CTR- affected worksites and commits to collaborative efforts across city departments and regional partners to meet this goal. By continuing to reduce greenhouse gas emissions, promote multimodal transportation, and support employer and employee needs, this plan positions Everett to play a leading role in shaping a cleaner and more connected regional commute landscape.