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A document(the Operational Review document)will be prepared outlining the understanding gained from <br /> the meetings,identifying the deliverables and timing for the implementation. The TripSpark Project <br /> Manager(PM)will coordinate a meeting with the Customer's project team to review the initial responses to <br /> the document within five(5)days of delivery by TripSpark. <br /> Software Installation <br /> Back Office <br /> TripSpark will install the Software remotely on the Customer's network. The Ripple software consists of a service <br /> and a configuration/monitoring application. The Ripple service communicates with PASS on the internal network, <br /> as well as Cloud based services to send/receive calls and text messages.To facilitate this communication,the <br /> Customer may be required to add/modify port filtering rules in their firewall. TripSpark will assist the Customer in <br /> making these changes. The Software will be installed once(1)within the test environment. TripSpark will also <br /> provide assistance with transitioning the Software to the production environment. <br /> Customer must have a test environment at their facility that can be used for testing new versions of the software.The <br /> test environment must include a test version of PASS(complete with its database)that is configured the same way as <br /> in the production environment. It is Customer's responsibility to ensure adequate user testing is completed before <br /> implementation of the Software in a live environment.It is also the Customer's responsibility to ensure that all tests <br /> are performed with test voice/sms numbers-not numbers of their actual customers. <br /> Ripple Service Configuration <br /> TripSpark will take care of all configuration with respect to the Ripple Software Configuration will be done <br /> remotely. <br /> Training <br /> Training provided will be based on TripSpark standard training agendas. Training sessions will vary in length <br /> dependant on topic. Each session can be attended by up to six(6)employees. <br /> • Up to four(4)hours of Remote System Administrator Training,consisting of: <br /> o Static Information including Passenger Profiles,Notification Types,Communication Modes, <br /> Agency Information,Notifications,Client Configuration,Email/Voice/SMS Parameters <br /> • Up to four(4)hours of Remote Advanced Functionality and User Training,consisting of: <br /> o Client set up and booking,mass notifications,dispatcher training,operational training <br /> In addition to training,TripSpark will provide one(1)hard copy and one(1)digital copy of all available user <br /> manuals. Customer is free to create copies of the hard copy manual for their users. TripSpark will also provide <br /> printed and electronic material in the form of'quick reference guides' for certain aspects of the Software. <br /> Users will also have access to recorded training videos and online sessions provided through myTripSpark.com,as <br /> described in our standard support documentation. <br /> Amendment#4 Page 8 of 12 <br />