Consor, Inc. 11/20/2025 - Laserfiche WebLink

Consor • September 2025 • CIP Tool Support • City of Everett, WA Scope of Services • 4 o Minor enhancements or improvements that do not fundamentally alter the scope or functionality of the software. o General troubleshooting. 3.2 Tier 2 Support – Major Changes Major changes include major updates, new features, architectural changes, and significant modifications to the software and are outside of the scope of Tier 1 Support. A budget allowance of up to 100 total hours is included in the fee estimate for Tier 2 Support. Major changes will be deﬁned in a Statement of Work (SOW) to be mutually agreed upon by both parties. A SOW will be drafted for any signiﬁcant changes, including detailed project speciﬁcations, estimated hours, milestones, and anticipated timelines. Task Deliverables Tier 2 Support SOW and fee estimate. Documentation of Tier 1 and/or Tier 2 troubleshooting and enhancements. Assumptions The City will get up to 20 hours per month of support and maintenance billed at $175 per hour starting in 2025 and escalating at 5 percent every January through the duration of the project. Billing will occur only for work performed. If there is no request for support or maintenance in a month, the City will not be charged for the 20 hours. Additionally, any unused hours will be available for future use by the City. A budget allowance of up to 100 total hours is included in the fee estimate for Tier 2 Support. Communication: o Support requests must be submitted via email. o Responses to Tasks 3.1 and 3.2 will be provided during business hours within 8 business hours of receiving the request Eastern Time. Task 3.2 draft SOW will be provided within five (5) working days of request. Budget Payment will be made at the rates shown in Exhibit B and escalated 5 percent in January each calendar year through the duration of the project.