Washington State Department of Licensing 1/30/2026

ATTACHMENT B: COMPLIANCE MATRIX Licensing Endorsements and Traffic Safety Violations Matrix 2Department of Licensing Page 18 of 36 Contract No. K9319 1D – Intentionally falsifies documents. Examples • Listing the incorrect dates or times of examinations. • Listing falsified test route used during examination. • Listing incorrect test scores for examination. • Listing the incorrect vehicle type than what applicant tested in. • Listing falsified fees collected on the score sheet. First Offense • Immediate stop service and 30-day suspension. • Reimburse as applicable and provide proof to the DOL. • Invalidate Driver(s) test or segment of test as applicable. • Customer may be required to retest with DOL. • Possible contract cancellation pending DOL investigation. Second Offense • Immediate stop service. • Reimburse as applicable and provide proof to DOL. • Invalidate Driver(s) test or segment of test as applicable. • Customer may be required to retest with DOL. • Contract cancellation. 1E – Uses discriminatory practices while interacting with driver. Examples • Refuses service based on age, gender, race, sexual orientation, etc. • Makes disparaging remarks based on age, gender, race, sexual orientation, etc. • Increases or decreases level of difficulty of skills test based on age, gender, race, sexual orientation, etc. First Offense • Immediate stop service and 30-day suspension. • Reimburse as applicable and provide proof to the DOL. • Invalidate Driver(s) test or segment of test as applicable. • Customer may be required to retest with DOL. • Possible contract cancellation pending DOL investigation. Second Offense • Immediate stop service. • Reimburse as applicable and provide proof to DOL. • Invalidate Driver(s) test or segment of test as applicable. • Customer may be required to retest with DOL. • Contract cancellation. 1F – Illegal or criminally negligent act. Examples • Under the influence of drug/alcohol while performing examiner duties. • Accepting bribes, exorbitant amounts of money, or favors, selling, or otherwise illegally providing passing results. • Using customer personal information for illegal purposes. • Conducting a test with the driver who is under the influence of drugs/alcohol. • Sexual misconduct of any kind. First Offense • Immediate stop service. • Reimburse as applicable and provide proof to DOL. • Invalidate Driver(s) test or segment of test as applicable. • Customer may be required to retest with DOL. • Contract cancellation. Docusign Envelope ID: 4798BD77-1E90-44A1-9098-432C0EDF7393