Laserfiche WebLink
Exhibit A (Scope of Work) <br />Delivery options <br />Our Managing with Mind and Heart series can also be formatted in creative ways to <br />accommodate the needs of our clients. <br />Part 1: The Manager's Mindset | Managing with Mind & Heart <br />Learning Objective: Embrace the core commitments of an effective people-leader <br />Here we explore how managers can effectively create healthy workplaces (whether on- <br />site, remote, or hybrid) by focusing on workplace morale, emotional IQ, and <br />psychological safety. We also introduce the Top 15 Management Skills for building <br />healthy, highly engaged organizations and begin the journey of developing and <br />practicing a set of specific adaptive skills, such as the ability to receive feedback non- <br />defensively and listen so others feel heard. <br />The Six Commitments of Effective People Management <br />1.Personal Growth for Managers | Key learning: Developing a growth mindset <br />2.The Morale Mandate | Key learning: Recognizing leadership’s role in creating <br />and maintaining morale <br />3.The Top 15 Management Skills | Key learning: Identifying key people- <br />management “deliverables” <br />4.Show Caring and Respect | Key learning: Demonstrating to employees that you <br />have their best interests at heart <br />5.Grow Your Adaptive Skills | Key learning: Developing emotional intelligence <br />and listening so people feel heard <br />6.Manage Your Power Differential | Key learning: Maximizing approachability and <br />receiving feedback nondefensively <br />Part 2: Proactive Management | Systems Thinking <br />Learning Objective: Learning systemic solutions that improve workplace culture <br />In this workshop, we’ll continue our journey through the Top 15 Management Skills and <br />explore the challenge and the privilege of building and maintaining a professional and <br />positive workplace culture through utilizing the "Waterline Model," a proactive approach <br />to organizational health. We'll learn practical skills around setting clear expectations, <br />holding effective one-on-one meetings, giving feedback clearly and compassionately, <br />and more. <br />Waterline Level 1: Structure <br />•Single-Point Accountability | Key learning: Understanding “systems” using an <br />example of single-point accountability <br />•Clear Expectations (The PSP) | Key learning: Establishing clear and <br />collaborative expectations with employees <br />•Accountability Defined | Key learning: Differentiating proactive accountability <br />from simply addressing poor performance