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Exhibit A (Scope of Work) <br />Waterline Level 2: Group Processes <br />• One-on-Ones | Key learning: Building trust and connection through regular, <br />scheduled one-on-ones <br />• Lines of Communication | Key learning: Managing healthy communication <br />channels <br />• By-Whens | Key learning: Committing to reliability and follow-through <br />Waterline Level 3: Interpersonal <br />• The Art of Giving Feedback | Key learning: Giving feedback clearly, <br />compassionately, and effectively <br />Part 3: Understanding People | Behavior Styles <br />Learning Objective: Building trust and respect through understanding our <br />behavior styles <br />This fun and interactive workshop explores the four spectrums of human behavior and <br />reveals how leaders can use Behavior Styles Theory, combined with a growth mindset, <br />to increase their own self-awareness, build greater trust and respect in their work group, <br />and improve their effectiveness as leaders. <br />• The Four Spectrums of Human Behavior | Key learning: Appreciating our <br />diverse behavioral expressions <br />• Discovering Your Behavior Style(s) | Key learning: Identifying your own <br />combination of styles <br />• What’s Your Vibe? | Key learning: Gaining a working understanding of the four <br />styles and how we impact others <br />• Morale, Meetings, and Managers | Key learning: Exploring each style's basic <br />wants, needs, and expectations <br />• Ranges of Expressions | Key learning: Digging deeper into the ways people <br />express themselves emotionally <br />• Building Trust and Respect | Key learning: Discovering ways to help others <br />show up as their best selves <br />• Creating Your “User Manual” | Key learning: Practicing self-advocacy and <br />increasing others' understanding of you <br />• Your Growth Opportunities | Key learning: Committing to three customized <br />learning and growth strategies <br />Part 4: Performance Management | Partnering with Employees to Improve <br />Performance <br />Learning Objective: Mastering the art of holding employees accountable while <br />maintaining trust and respect <br />Managers provide feedback in hopes of getting employees to do more of what's working <br />and less of what's not. But let's be honest: that doesn't always happen. Efforts to