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Page 17 of 20 <br />C.Provide examples that demonstrate your ability to provide effective communication and <br />customer service. <br />4.Risk, Performance, and Quality Assurance <br />A.Submit no more than five (5) completed relevant project experiences within the past five <br />years that demonstrate successful contract performance similar in size and scope as <br />described in this RFP, including any government experience. Include the following for each <br />reference: <br />a.Company name and full address <br />b.Point of contact name, title, e-mail address, and phone number <br />c.Contract title, number, start, and completion dates <br />d.Contract description & order/service details <br />B.Have you defaulted on any contracts within the past five years or failed to meet contract <br />terms? If so, describe.